Best Program Communications Coordinator

The BEST Program Communications Coordinator is responsible for working with the BEST Communications Lead to assist with developing a communications strategy, plan, and materials to inform agency leadership and their staff that will be users of the new ERP solution about the vision, timelines, tasks, and status of milestone events. The Communications Coordinator will maintain contact lists and will assist the Communication Lead in execution of the strategy and plan, including website content generation and maintenance, newsletters, periodic emails, flyers, posters, or other tools that will be disseminated to interested parties.

The Communications Coordinator will assist in creating tools to gain feedback from these parties. Communications strategies related to specific program milestones such as identified changes to existing business processes, change management activities, training events, and go live planning and preparation will also be developed by the Communications Coordinator in conjunction with the Communications Lead and other program staff. Timeliness in accomplishing these tasks will be important.

Requirements

Specific Duties• Ensure that communications to stakeholders and the user community support the overall program vision, the need for business process change, best practices, program timelines, training plans, change management tasks and preparedness for go live for each program phase. • Create engaging and informative content for various communication platforms employed by the BEST Program including written and web-based media. • Apply communication principles, processes, methodologies, and tools effectively to ensure positive outcomes for the program, stakeholders, agency leaders, and employees. • Gain an understanding of the program's vision, timeline, goals, stakeholders, and user community. • Contribute to weekly reports on communications activities and tasks. • Contribute to the management and coordination of communication activities. • Participate in tracking issues, reporting risks, and following up on open items related to communications. • Work with the Solution Change Management Lead, Communications Lead, SI, and product vendors on the development of a strategy and plan for collecting ROI data, surveys, or other analytics to measure ROI and prepare one or more reports summarizing pre and post program ROI findings. • Support various program activities as requested; responsibilities vary according to the needs of the program and may include tasks and activities that are not included on this list. Flexibility is key.

Required Skills • Comprehensive understanding of communication or change management principles and processes with the ability to select or apply effective and appropriate methodologies and tools. • Experience in leading communication campaigns in large scale organizations or programs of similar size and complexity to BEST. • Well-developed communication (both oral and written) and interpersonal skills. Candidates will be asked to provide samples of written and published materials if chosen for an interview. • Excellent writing skills with the ability to take complex information and make it accessible and understandable to a wide audience. • Highly organized with strong analytical, problem solving and root cause identification skills. • Strong presentation skills capable of clearly articulating a message to various audiences. • Active listener with the ability to influence others toward a common vision or goal. • Strong team player and skilled collaborator capable of working effectively with and through others. • Strategic thinker, with ability to quickly assess and summarize information and effectively identify issues or risks and potential resolutions. • Demonstrated experience in using computer-based tools including Word, Excel, Power Point, Outlook, and desktop publishing tools. • Demonstrated experience creating content for, and maintaining, a public-facing website with various target audiences.

Preferred Qualifications • Strong business acumen and understanding of organizational issues and challenges in implementing new business processes or technologies particularly in the areas of public sector IT solutions. • Experience with SharePoint, VISIO, Mailchimp, and Wix or WordPress Website Editor tools. • Demonstrated experience with media relations, multimedia production, SEO/SEM, and/or other communication skill sets.

Minimum Entrance Requirements • A Bachelor's degree in Communication, Organizational Development, Change Management, or related field. • 2-3 years of experience in one or more of these fields, particularly in managing communications initiatives across large organizations with a diverse and geographically distributed workforce is required.