BEST Program QA Test Manager

The BEST QA Test Manager plays a critical role in ensuring the quality and compliance of the software solution with Commonwealth functional and technical requirements. This role encompasses planning, leading, and executing tests to ensure our systems meet the highest standards. The BEST QA Test Manager collaborates closely with Subject Matter Experts (SMEs) to understand end-user requirements, roles, and activities. The QA Test Manager will collaborate with the solution integrator to comprehend baseline application feature functionality, configuration modifications, and develop test plans for maximum test coverage. The QA Test Manager will manage and participate in the creation of complex test scenarios & data sets, conduct workflow analysis, and maintain comprehensive test assets, including test scripts, results, and defects.

Requirements

Specific Duties• Participate in the development of the BEST program test plans. • Execute the Commonwealth Test Plan against the configured Program solution. • Distribute test assignments to individual team members. • Mentor test team members during test execution and defect identification. • Assist in testing of interfaces, data conversion, performance, load, backup, and recovery. • Ensure test metrics are current for real-time reporting on program dashboards. • Monitor and advocate for resolutions of issues/defects in the Program Backlog. • Assist BEST Program QA and Test Lead in all test activities, including maintaining requirements traceability relationships and adherence to accessibility standards. • Report on testing and defect status throughout the project, including blocker identification and test cycle risks. • Champion cross-team collaboration and testing efficiencies, including SDLC tool usage and automated testing.

Required Skills • Experience in planning and implementing testing across similar-sized projects. • Strong interpreting skills needed to validate detailed requirements. • Proficiency in all phases of testing, including unit, system integration, accessibility, regression, performance, and user acceptance testing. • Knowledge of software development life cycle methodologies, including Waterfall, Iterative, and Agile development. • Experience in developing and executing test plans and cases. • Experience reporting on testing and defect status throughout the project, at the team and sponsorship level. • Proficiency in using query languages, such as SQL. • Experience with test automation, including planning and creating automated scripts. • Excellent written and verbal communication skills. • Strong interpersonal skills and the ability to collaborate across multiple teams.

Preferred Skills

Experience working with testing cloud-based applications with particular emphasis on Software as a Service (SaaS) delivery modes.

Minimum Entrance Requirements • Bachelor's degree in computer science. • Five years' experience in managing software testing activities for a complex software implementation program similar in scale to BEST.