BG Customer Success Associate with Portuguese and English (Night Shifts)

Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding.

We have fostered a healthy, positive and collaborative remote environment for our CS Team and are looking for bright individuals to join them for a rewarding career. We are passionate about caring for our Customers, encouraging excellent communication skills and resolving issues with logical reasoning. We ensure we are up to date with our latest product developments in the Sporty ecosystem so we are able to offer the best experience.

Who We Are

Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.

We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation.

Responsibilities

- Handle customer queries via our social media channels (Twitter, Facebook, Instagram), web chat, email and phone calls in a polite, professional manner;

- Educate current and potential customers with product, process and service information;

- Qualify and troubleshoot customer queries, providing a suitable and satisfactory solution;

- Identify and escalate priority issues to your Team Leader and Ops Team;

- Maintain accurate customer records;

- Actively participate in Team meetings;

- Participate in coaching sessions with our Customer Service Manager;

- Adhere to internal policies and procedures;

- Adhere to shift schedules.

Requirements

- Native or proficiently fluent Portuguese speaker;

- English fluency both verbal and written;

- 1+ years of general experience on a Customer Support or similar role;

- Contemporary computer literacy and typing skills;

- An excellent communicator;

- Able to work well under pressure;

- Able to work productively in an autonomous environment;

- A fast learner who is able to work with set targets;

- Working night shifts (7 hours working shifts in the time frame between 6:30 PM and 09:30AM (including national holidays and weekends).

Benefits

Highly competitive salary

Quarterly Bonuses

Flexible working hours

Flexible working location

Additional Health Care

Food Vouchers

Multisport card at a preferential price

Learning and Development Allowance

20 Days Annual Leave + Additional day off for each year spent in the company (up to 5)

A present for your birthday

Team building events

Company team building events in selected locations

To be a part of a small enough company to allow you to have a big impact and large enough to provide structure and clarity;

Work along very fresh and bright people

Global multi-cultural working environment

Our Mission

Our mission is to be an everyday entertainment platform for everyone

Our Operating Principles

1. Create Value for Users

2. Act in the Long-Term Interests of Sporty 

3. Focus on Product Improvements & Innovation 

4. Be Responsible 

5. Preserve Integrity & Honesty 

6. Respect Confidentiality & Privacy 

7. Ensure Stability, Security & Scalability 

8. Work Hard with Passion & Pride

Interview Process

30 min Aptitude Test 

Remote video screening with our Talent Acquisition Team 

Remote 90 min video interview loop with 3 x Team Members (30 mins each)

24-72 hour feedback loops throughout process

Working at Sporty

The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. The emphasis is really on results. 

As we are a highly structured and established company, we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. 

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.