BI & Reporting Specialist

National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC is ranked in ComputerWorld’s Best Places to Work survey for nineteen consecutive years and we are looking for qualified individuals to join our Team. 

Position Overview: 

BI & Reporting Specialists provide Member/Customer support for reporting/business intelligence needs and also develop and maintain reports/visualizations. Customer service and trouble-shooting skills are required. Success requires the ability to communicate with internal and external customers clearly and effectively as well as proficiency with querying and presenting data in reports/visualizations. This role focuses on developing a firm foundation within one or more products in NISC’s enterprise as well as mastering the fundamentals of NISC’s reporting/business intelligence tools. 

Essential Functions: 

• Provide superior telephone and CRM support for Members/Customers both internal and external.
• Troubleshoot and analyze reports/visualizations of basic level complexity.
• Troubleshoot and analyze SQL queries and database objects of basic level complexity.
• Participate in requirements and design discussions with stakeholders on reports and visualizations of basic level complexity.
• Troubleshoot, optimize, research, and resolve basic reports and visualizations in an effort to empower Members in their report writing efforts.
• Accurately estimate effort for reports/visualizations of basic level complexity.
• Plan, prioritize, monitor, and complete assigned projects.
• Create and provide step-by-step documentation of processes as needed for end users. 
• Commitment to NISC’s Statement of Shared Values.
• Other duties as assigned

Desired Experience and Skills: 

• Demonstrate excellent verbal and written communication skills to provide telephone and CRM support for Members/Customers both internal and external.
• Working level knowledge of BI reporting tools and concepts including relational databases and database programming language.
• Moderate level knowledge of industry-leading BI & Reporting solutions.
• Basic verbal and written communication skills.
• Strong ability to demonstrate initiative & accountability. 
• Ability to work independently, as well as in a team environment.
• Basic level ability to set and manage internal and external Member/Customer expectations.
• Moderate level knowledge of business-related software applications and services.
• Basic level knowledge of the Utility or Telecom industries.
• Basic level presentation and training skills.
• Basic level facilitation skills
• Basic ability to organize and prioritize.
• Basic level knowledge of data transfer functionality.
• Ability to travel as often as necessary to meet the goals and objectives of the position. 

NISC’s Shared Values & Competencies:  

• Integrity – We are committed to doing the right thing – always. 
• Relationships – We are committed to building and preserving lasting relationships. 
• Innovation – We promote the spirit of creativity and champion new ideas. 
• Teamwork – We exemplify the cooperative spirit by working together. 
• Empowerment – We believe individuals have the power to make a difference. 
• Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization. 

Education Preferred: 

Bachelor’s Degree in a business-related field or equivalent experience. 

Minimum Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer: 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.