BI team Lead, AVP (Hybrid, NYC)

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.

The Business Intelligence (BI) team is responsible for designing, developing, and supporting the technologies that support data warehousing, data mining & reporting for the Group.

The BI Support Team Lead is responsible for overseeing the daily report generation for business users within the international MUS group, MUSUSA, MUSCAN, EMEA Bank, MUMSS and MUFG Bank Tokyo. The team lead is expected to lead a global support team located in the Americas, Europe, and Asia as well as participating as an active member of the team. The team lead will be responsible for capturing requirements and implementing solutions to automate and improve BAU processes.

Responsibilities:

• Technical leadership of a team of support technologists responsible for BAU support and BAU change development
• BI technology subject matter expert supporting the gathering of requirements for small change initiatives as well as problem solving to resolve BAU issues.
• Ensuring that systems meets agreed service standards, SLAs and KPIs and in addition the platform adheres to the Technology & Security policy of the MUFG group
• Manage the support and enhancement of all data warehousing platforms that support the production of daily reporting across supported entities.
• Ensure appropriate levels of support are available to service users across the EMEA, Americas, and Asia & Tokyo.
• Ensure all user inquiries and issues are solved correctly and in a prompt and professional manner.
• Ensuring the platform is appropriately architected to safeguard 24-6 business continuity.
• Work with other technology teams supporting the same user base to resolve issues.
• Problem solving to resolve BAU issues.
• Record and track reporting SLAs
• Prioritize user enhancement requests
• Monitor team performance and report on metrics
• Maintain and enhance BAU Confluence knowledge base pages
• Assist in the creation of team KPIs as well as monitoring

Key Responsibilities

• To provide BI technology subject matter expertise supporting the gathering of requirements for major change initiatives as well problem solving to resolve BAU issues.
• To develop, test and implement required changes to supported databases, GUIs and reports.
• To provide support to the business to diagnose and resolve reported issues
• To participate in MUFG group wide activities that promote the use of the BI platform to meet the business needs outside of the EMEA region.
• To partner with IDM in providing reporting services to the business
• To promote a dynamic, delivery driven culture that works responsive to business demands for change within the capacity of BAU.
• To support the Delivery of Business sponsored project programmes. Responsibilities include:
  • Liaising with project team members at all levels (Programme/Project Managers, Business users/teams, Senior Management, Steering Groups, Technology teams, Analysts, Developers, Testers),
  • Managing & understanding scope,
  • Validating target architectures proposal
  • Actively participate in working groups
  • Approving and supervising the transition into production
• To maintain system performance and stability through housekeeping & maintenance initiatives.
• To ensure confidential and sensitive data is controlled and managed in accordance with internal and external policies
• Where required participate in annual Disaster Recovery and Fire-drill scenarios for affected systems

To build strong relationships with internal and external stakeholders to understand industry best practice, influence change and promote technical credibility.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.

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