Bilingual Account Coordinator, Spanish (Remote Friendly)
Job Description
Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?
We're looking for thoughtful problem-solvers with big hearts, the ability to speak easily & confidently in both English and Spanish, and the innate desire to exceed customer expectations, to join our rapidly expanding Customer Advocacy department as Bilingual Account Coordinators.
The perks include:
- 20 days PTO + 6 paid holidays
- Ability to work 100% remotely or at our office in Richmond, Virginia - or a little bit of both!
- Competitive hourly rate + bonus potential
- Medical, dental and vision coverage, including a 100% company-paid employee-only option
- All IT equipment provided for you
- $40 per month Internet Stipend
- $100 per month Thrive Stipend - to use in any way that helps you thrive
- TONS OF opportunities for advancement at a fast-growing company!
The impact you'll make:
You'll drive forward our mission of financial inclusion by serving as the voice of Mission Lane. When our customers speak with you, they'll know that their financial well-being is your number one priority. In this role, you will work full-time on one of the following teams:
As a Bilingual Account Coordinator on the Servicing or FDI Team, you'll take calls from current customers and use your communication, critical thinking, and problem solving skills to help them succeed with our products.
As a Bilingual Account Coordinator on the Collections or Recoveries Team, you'll make calls to customers who have fallen behind on payment, approach them with dignity and respect, and help them improve their financial health.
You'll thrive in this role if:
- You have 1+ years experience going above and beyond for customers, in any industry
- You speak both Spanish & English fluently
- You have some sales or negotiation skills, or the demonstrated ability to speak persuasively
- You're a critical thinker with problem-solving skills
- You're savvy with the use of technology & software
- You have solid written and verbal communication skills
- You have great interpersonal skills, and an ability to adapt to the situation
- You're resourceful, resilient, and thrive in a fast-paced environment
- You can multitask while speaking with customers
- You have a High School diploma or GED
If you choose to work remotely:
- A private, quiet, distraction-free, interruption-free work area is a requirement for success in the role.
Employment is contingent upon being a resident of one of the following US states: AR, AZ, FL, GA, MO, PA, TX, UT and VA. All states are subject to change.
#LI-Remote #LI-HS1 #LI-DNI
At Mission Lane, we’re looking for people who have the courage to take on new challenges. If you need accommodations to perform at your highest potential throughout the application and/or interview process, don’t hesitate to reach out.
We’re committed to ensuring our team members have balance in their lives. Our comprehensive benefits package* provides the support you need to thrive at work and at home.
- Work:Â An engaging culture with access to training programs and advancement opportunities
- Life:Â Full health, dental, and vision benefits, Flexible Spending Account (for medical and childcare expenses), paid parental leave, and a 401k Company Match
- Balance:Â Generous PTO, flexible schedules, a Calm App subscription, and more.
More about Mission Lane:
Mission Lane is based in the U.S., with offices in Richmond, Virginia & San Francisco, California. Founded in December 2018, we’ve rapidly grown to almost 2 million customers.
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. And by “clear” we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn’t do.
We understand that everyone doesn’t have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. Providing access to clear credit was a critical first step, but our work isn’t done. We are actively developing new products designed to meet our customers where they are, according to their needs.
We get it - life happens. That’s why Mission Lane is hard at work paving a better way forward.
Just like for our customers, Mission Lane creates opportunities for our employees to learn, grow, and prosper. We strive to create an environment that brings out the best in everyone, everyday.
 *****
Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Mission Lane is not currently accepting applications from Colorado, California, Washington State, or New York City. Additionally, we’re not sponsoring new applicant employment authorization and please, no third-party recruiters.
Each Laner is responsible for keeping Mission Lane informed of their primary work location within the United States. Please note that changes to your work location may result in changes to certain benefits based on local policies and requirements. If a Laner desires to move to an approved state within the US, please notify People Operations at least 30 days prior to moving, so we can ensure appropriate setup takes place.
Date Posted
04/05/2023
Views
13
Similar Jobs
Senior Design Manager (Infrastructure) - Canonical
Views in the last 30 days - 0
Canonical a leading opensource provider seeks a Senior Design Manager to drive innovation in cloud and AI technologies The role offers remote work glo...
View DetailsSenior Product Designer - Org & Security - Typeform
Views in the last 30 days - 0
This job description outlines a role in developing an intelligent contact management system with AI capabilities The position involves designing user ...
View DetailsExecutive Director Patient Advocacy - Kyverna Therapeutics
Views in the last 30 days - 0
Kyverna Therapeutics is seeking an Executive Director for Patient Advocacy to lead initiatives in autoimmune disease treatment The role involves build...
View DetailsMedical Affairs Writer Contract - Kyverna Therapeutics
Views in the last 30 days - 0
Kyverna Therapeutics seeks a Medical Affairs Writer to develop scientific publications and communications for cell therapy innovations The role requir...
View DetailsProduct Manager Wallet SDKs - Startale
Views in the last 30 days - 0
The text describes a job alert system where applicants must mention UNSELFISH and use a specific tag to demonstrate they read the post It explains the...
View DetailsRecovery Analyst Underpayments - Trend Health Partners
Views in the last 30 days - 0
TREND Health Partners seeks an Underpayment Recovery Analyst to optimize client reimbursement through collaboration and detailed claim analysis The ro...
View Details