Bilingual Account Specialist

OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization. 

OTR has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution since 2016!

As a Bilingual Account Coordinator, you will be responsible for growing and sustaining our business primarily through handling the operational aspects of client payables. Day-to-day activities will revolve around processing invoices for client payment, managing client needs with exceptional customer service, and working closely with a team to complete daily task. This position will require a positive and coachable attitude to be successful.

Responsibilities:

• Be a knowledgeable resource for client questions regarding their account, billing inquires, and general factoring information 
• Assist team with auditing client invoices in a timely and efficient manner.
• Using independent judgement and discretion, assist the team in trouble shooting client issues with paperwork.
• Responsible for fielding client calls and deescalate client issues through the highest levels of customer service.
• Proactively help clients with strong communication and problem solving to ensure timely payments.
• Assess and aide clients on invoice issues that need additional paperwork or clarification 
• Communicate within the team about operations activities in order to meet daily deadlines  
• Maintain financial security by following internal controls 

What we look for:

• Bachelor’s degree in Business or related field
• Fluent in Punjabi
• Proficiency in MS Excel and related computer knowledge
• Exceptional communication, organizational, and problem-solving skills
• Team player with multi-tasking and prioritizing abilities

Benefits:

OTR provides a competitive, comprehensive compensation package for our full-time employees:

• Eligibility for Individual and Company bonus programs
• Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability
• Pet Insurance, Paid Family Leave, Employee Assistance Program
• Fully Paid Maternity Leave
• 401(k) with Company Matching
• 12 days of Paid Time Off, 4 Sick/Mental Health days, 7 Paid Holidays, 2 Flex Holidays,
• Weekly Catered Lunches
• Work from Home Flexibility
• Company Paid Fitness Membership
• Volunteer Days and Opportunities with Company-Partnered Charities
• Internal Inclusion programs

OTR’s mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.

OTR Solutions is an Equal Opportunity Employer

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