Bilingual Administrative Assistant

It has come to our attention that there may be fraudulent and fictitious job opportunities being circulated on the internet as well as individuals attempting to perpetrate scams by falsely representing themselves as Thyme Care recruiters. Prospective candidates are being contacted by these individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives, subsidiaries or under contract with Thyme Care and pretending to represent Thyme Care. The main purpose of these correspondences and announcements is to obtain privileged information from individuals, or to induce people to pay a fee for services related to recruitment or training or a new role.

Thyme Care does not:

1. send job offers from free email services like Gmail, Rediff mail, Yahoo mail, Hotmail, Telegram, etc.;
2. request payment of any kind from prospective candidates for employment, job application submission, equipment, etc.;
3. authorize anyone to either collect money or arrive at any monetary arrangement in return for a job at Thyme Care;
4. request or require personal documents like bank account details, tax forms, passport information, social security numbers, or credit card information as part of the recruitment process.

All of Thyme Care's current job postings are published on our careers website or our official Linkedin page. Any emails from Thyme Care recruiters will come from a @thymecare.com email address.

Should you have any doubts about the authenticity of an email, letter or telephone communication claiming to be from Thyme Care, send us an email query at [email protected] before taking any further action in relation to the correspondence.

To learn more about protecting yourself from financial fraud, please refer to this article.  If you believe you were a victim of such a scam, you may contact your local authorities. You also have the option to file a complaint with the Federal Trade Commission. Thyme Care is not responsible for any claims, losses, damages, or expenses resulting from scammers. 

Thyme Care is the leading value-based cancer care partner, collaborating with payers and providers to transform the experience and outcomes for individuals living with cancer. The company partners with health plans, employers and risk-bearing providers to assume accountability for enhanced care quality, improved health outcomes, and reduced total cost of care. Thyme Care's approach combines a technology-enabled Care Team and seamless integration with providers, creating a hybrid collaborative care delivery model that guides and supports the entire patient journey. Thyme Care empowers over 300 oncologists nationwide through purpose-built tech, advanced data analytics, and virtual patient engagement, driving better care and outcomes in value-based arrangements. Thyme Care is a founding member of CancerX, and is backed by leading investors. To learn more about how Thyme Care is enabling the shift to value-based care in oncology, visit www.thymecare.com.

YOUR ROLE 

As a Bilingual Administrative Assistant, you will be on the frontlines serving our members diagnosed with cancer. This role reports into our Director of Member Experience and in it, you will spend a significant portion of your time each day triaging member calls and connecting them to the right care and resources at the right time. Additionally, you will help improve Thyme Care’s service offerings by communicating feedback from members and providers back to our clinical leadership. This is an in-office role based in Nashville to provide administrative support.

After your first three months, you will:

• Have completed training and are up to speed on Thyme Care systems, tools, technology, partners, and expectations
• Provide inbound telephonic support for our members and be able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
• Provide administrative support, including managing inbound and outbound email, mail, faxes
• Assist with the day-to-day functions of care team as needed, including case conference
• Schedule patient and provider calls and case conferences as needed
• Contribute to special projects, including the growth of our community-based organization network 

WHAT LEADS TO SUCCESS

• People-first. Thyme Care’s mission and members matter to you, deeply.
• Bilingual. You’re fluent in English and Spanish.
• Organized. You bring structure to chaos. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
• Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
• Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
• A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
• Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.
• Culture carrier. You’re curious, resilient, have a growth mindset, and are committed to fostering a positive environment.

This is a non-exempt, full time position. The pay rate for this role is $19.23/hour. 

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19.  As such, Thyme Care has adopted a mandatory COVID-19 vaccination policy, requiring all employees to receive a COVID-19 vaccination as a condition of employment, subject only to conflicting laws and approved exemptions based on medical or religious objections. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.