Bilingual Administrative Assistant/Marketing Specialist

Job Type: Full-time
Pay: $31,200 per year ($15/hr)
Bilingual Administrative Assistant / Marketing Specialist 
Job Description
Ally Home Care is seeking an enthusiastic Bilingual Administrative Assistant (English/Spanish), with a secondary role as a Marketing Specialist for our Salisbury, NC location! Ally Home Care provides home care services, which cover a broad range of health care and social services. We believe in providing a better economic and more humanistic approach to health care. We are passionate about caring for our clients and employees.
As Administrative Assistant and Marketing Specialist you will be responsible for supporting all tasks related to employee and client support, as well as supporting the Agency Team. You will be a part of the team responsible for managing branch operations & growth.
Skills Required
Character: Independent Problem Solving, Clear Verbal and Written Communication, Emotional Maturity and Stability, Maintain Judgment Free Team, Comfort with Accountability, and Integrity.
Knowledge and Experience: General Math, Data Entry, Administrative Writing, Research and Reporting, Organizational and Process Design, and Clinical Compliance.
Computer Skills: Microsoft Word, Excel, and Access, email, web based client software, Mac OS X.
Benefits: 

• 401(k)
• Health insurance
• Paid time off

What We Offer: 

• Work atmosphere that encourages teamwork, integrity and excellence 
• Training, tools and support for employee development 
• Trajectory of personal & professional growth 

Primary Job: Administrative Assistant 
Responsibilities 

• Greet visitors in a professional manner 
• Answer all calls, take and deliver messages for Agency Team 
• Use appropriate platforms to communicate effectively with Office Staff & Regional Staff 
• Ensure employee data entry into Think System is updated daily 
• Ensure client data entry into Think System is updated daily 
• Create and maintain organized physical and electronic files 
• Ensure security by following procedures with privacy protocoles
• Document and create journal entries as needed on client and employee profiles 
• Assist Agency Team with scheduling as needed
• Assist with Annual Staff In-Service 
• Assist with Client & Employee Initiatives 
• Follow Ally Home Care Payroll Process & Deadlines 
• Identify, verify & correct Clients Visits on a daily basis 
• Conduct daily Hero Bonus review & adjust as needed 
• Compile client visit data & prepare payroll spreadsheets weekly for processing 
• Ensure Client Visits are synced weekly 
• Ensure clear communication is provided along with any additional information that is needed to the Payroll department 
• Support the branch and agency team members engaged in Client & Employee Support duties
• Support all marketing initiatives external & internal 
• Maintaining & Ordering Office Supplies
• Assist Agency Director in managing office with daily tasks and miscellaneous projects
• Mail distribution and miscellaneous activities
• Contributes to team effort by accomplishing other tasks as assigned
• Assist with employee matching to ensure adequate staffing
• Manage, drive and maintains Customer Service Policy & Procedures 
• Participate in on-call after hours schedule

Secondary Job: Marketing Specialist Responsibilities

• Receive and follow work schedule and instructions from your Supervisor and as outlined in our established policies and procedures
• Develop and implement a Team - Based, Agency - Level Marketing Plan to include; Analyzing local healthcare systems, identifying & meeting needs of customers, determining core competitive advantages; building a core selling message, establishing reach and frequency for target customers and prospects and; coordinating selling strategies and tactics
• Conduct External Sales Calls on target market in order to execute Agency Marketing Plan and achieve Census & Hours 
• Promotes Home Care Services within the community and builds / sustain relationships with external healthcare providers 
• Plan, organize and implement special events for the agency to promote further growth development 
• Develop positive, professional working relationships with local Hospitals, Discharge Planners, Social Workers, Case Workers, Physicians, Senior Resource Centers, Dialysis Centers, Skilled Nursing Centers, Managed Care Organizations, and other healthcare providers
• Assist with employee matching to ensure adequate staffing
• Manages, drives and maintains Customer Service Policy & Procedures 
• Contributes to team effort by accomplishing other task as assigned 

Qualifications: 

• Education: High School Diploma or Equivalent
• Must be computer literate and proficient 

Work History / Experience: 

• 1-3 Years of management experience. Home Health or Healthcare preferred 
• Customer Service: 1 Year (preferred) 

Work Location: 

• Salisbury, NC 

Work Remotely: 

• No - In Person 

Schedule: 

• 8 Hour Shift 
• Day Shift 
• Monday to Friday from 8:30am to 4:00pm

Compensation: 

• $15 per hour 

Supplemental Pay: 

• Client Admission Bonus Program 

Measure of Success: 

• Consistent dependable presence in Agency Office 
• Satisfactory resolution of all visitors request 
• Great customer service 
• Follows instructions and performs provided by office staff (requesting clarification when needed) and learns how to run a healthcare office (asking questions as needed)
• Follows Payroll Guidelines set by Ally Home Care 
• Client & Employee Retention 
• Client & Employee Initiatives 

Reporting Structure:

• Director of Nursing