BILINGUAL ADMISSIONS COORDINATOR

This is a remote position.

Job Details

• Fully Remote
  
• Growing mental health company
  
• Full Time - Direct Hire - Permanent Position
  
• Schedule: Mon-Thu 10AM-7PM, Sat, 9:00AM-2:00PM (MST)
• Competitive Salary + Great Benefits
• Must be Bilingual (English-Spanish)
• Salesforce Experience Mandatory

Responsibilities

• Understands comprehensively our company’s services, mission and vision
  
• Responds to all incoming inquiries from prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
  
• Builds trust and rapport while gathering detailed demographic information, presenting problem, and treatment history
  
• Identifies prospective client’s needs and present our company’s individualized plan and the complimentary services
  
• Delivers an outstanding level of connection that reflects favorably on our program and leaves a positive lasting impression on potential clients
  
• Articulates program details, answers questions accordingly, resolves concerns of clients and parents in a timely manner, and involves the appropriate parties if necessary
  
• Identifies and connects with our licensed clinicians when crisis intervention/safety assessment or HLOC is needed during the intake process
  
• Ensures that all prospective clients, families, and referral sources are followed up with and advanced through the admission process in a timely fashion
  
• Maintains relevant and accurate records for each client including treatment consents, insurance information, and detailed communication summaries
  
• Liaises with teammates and lateral departments to ensure effective and efficient collaboration enabling prospective clients to begin in our company’s program
  
• Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources

• Bachelor's degree in health sciences, business administration, communications or relevant field
  
• Minimum of 2 years experience working in admissions and/or patient acquisition in the mental health setting
  
• Must be Bilingual in English and Spanish
• 1-2 years of Salesforce experience required (Non Negotiable)
  
• 1-2 years of experience using contact center technology
  
• Upholds Our Company’s Mission, Vision, and Values
  
• Experience working with young adults and adolescents
  
• Familiarity with outpatient mental health settings and services
  
• Strong ability to multitask and work in a fast-paced environment
  
• Demonstrates a high level of emotional intelligence
  
• Knowledge of HIPAA policies and procedures
  
• Proficient with Microsoft Office and Google Suite
  
• Goal oriented and motivated by increasing access and removing barriers to mental health care