Bilingual Artist Services Representative

Downtown Music Holdings (Downtown) is a modern global music company committed to building a more equitable music industry. We help millions of creators, rights holders and their partners to manage their music as a business and get paid fairly for their work. We service over 20 million music assets across North America, Europe, South America, Africa, Asia, and Australia, including some of the most well-known songs in popular music. 

CD Baby, “by artists for artists”. We are the world’s largest digital distribution platform for independent artists. We empower creators to distribute their music on Spotify, Apple Music, Instagram, YouTube, Amazon Music, Pandora, Facebook, TikTok, and 150+ other platforms around the world. We manage the single largest independent sound recording catalog in the music industry and have paid out nearly $1 billion in earnings to independent artists since our inception more than 20 years ago. CD Baby is owned and operated by Downtown Music Holdings. 

We're also growing rapidly and looking for new CD Babies to join to our team! Are you passionate about music and seeking an opportunity to work in an industry where your passion and career can be one in the same? Do you truly enjoy helping others? Does the idea of working with a team of highly skilled and talented Artist Services Representatives pique your interest? If you're excited by the idea of helping great independent artists make a living doing what they love without giving control of their careers over to companies that only care about the bottom line, then CD Baby is the place for you.

About the Job:

As a Bilingual Artist Services Representative you’ll provide world class support to independent artists, connecting them to the right resources to maximize the revenue generated from their music. You’ll gain foundational knowledge and industry experience in a multitude of topics such as publishing administration, copyright, sync licensing, and promotional tools to name a few! On top of that, you’ll work in a casual, dedicated, and fun environment with other creatives just like YOU.

This position can be fully remote in Portland, Oregon or within the Pacific Time Zone.

• Providing support to artists in English & Spanish
• Answer emails and live chats from artists regarding publishing administration, copyright, sync licensing, and promotional tool and MORE
• Answer artists questions regarding their accounts, album/single sign-ups, release timelines, and accounting activity
• Accurately complete data entry and enter new prospects/clients into the computer system
• Enter transactions into computer which will generate mailings to prospects/clients
• Follow proper security guidelines to ensure safety procedures are followed according to company policies
• No sales required
• Other duties and special projects as assigned

• Must have excellent communication, language, and verbal skills
• Must have solid professional writing skills
• Positive attitude
• Must be professional and friendly in all communication areas
• Reliability and flexibility – must be on time, have good attendance and efficiency when switching tasks
• Must have good computer skills and accurate typing skills of 30-40 wpm minimum
• Copyright, publishing, and music industry knowledge a plus
• Level of knowledge about Artist & Customer related issues & questions
• Ongoing learning about CD Baby, Music Industry, and Artist and Customer issues

• Minimum of 2+ years customer service-related experience
• Bilingual in Spanish
• Tech-savvy with the latest Microsoft Office tools and modern applications

• High School degree or equivalent required

CAREER DEVELOPMENT / EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, CD Baby does not discriminate in employment opportunities or practices on the basis of sex, age, race, color, national origin, sexual orientation, religion, marital status, genetic information, veteran status or disability.

COMMITMENT TO DIVERSITY

CD Baby is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business and is an important principle of sound business management.

ADA POLICY

It is Company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training, or other terms, conditions and privileges of employment.

Any individual who can be reasonably accommodated for a job, without undue hardship, will be given the same consideration for that position as any other applicant. The People Team is responsible for implementing this policy, including resolution of reasonable accommodation, safety and undue hardship issues.

Final Notes

• If you are a recruiter, please do not contact us with candidates for this position unless we have engaged with you to do so.

Downtown provides base salary ranges for all positions located in the United States at the time of posting. The hiring range for this position is $19.00 - $21.00 per hour. As a candidate for this position, your salary and related elements of compensation will be contingent upon various factors including, but not limited to, work experience, geographic location and relevant skills. Downtown is committed to providing a comprehensive market-competitive total rewards program for its employees which includes medical, dental, and vision, life insurance, 401(k) match and generous paid time off. This range does not include any other variable compensation components.