Bilingual Care Concierge Associate

Job Type
Full-time
Description
The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.
The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.
At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Seek ways to make an immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Take time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

As a Care Concierge Associate you will be responsible for assisting benefit recipients with navigation of the product platform, recommendations for service offerings, and supporting the completion orders on behalf of the member. This team utilizes the results of assessments, screenings, and their knowledge of community-based resources to help clients achieve their care journey goals. The Care Concierge Associate is responsible for administrative tasks supporting members with planning, organizing, and executing their benefits.
*Candidates must be bilingual (English/Spanish) and be available to work an 8 hour shift from 8:30am - 5:00pm EST or CST
Duties/Responsibilities:

• Answer inbound calls to assist members with completing assessments and recommend a plan for services based on member needs and capabilities
• Make outbound calls to follow up with members
• Help members and families develop their capacity of and access to resources including but not limited to:
• Homecare
• Meals
• Transportation
• Errands
• Home Modification
• Pest Control
• Social Support Services
• Participate in the coordination and scheduling of services
• Other duties as assigned/necessary

Requirements
What you'll need:

• High School Diploma
• Experience in Public/Community Health, or related field preferred
• Proven experience answering inbound calls
• Ability to work with multi-disciplinary teams
• Excellent time-management and organizational skills
• Possesses experience in the following areas: Social Services, Care Coordination, Healthcare Navigation, Public Health, Community Organizing, Volunteer Work
• Computer proficiency and knowledge of clerical functions
• Possesses both interpersonal and telephonic communication skills

Required Skills/Abilities:

• Passionate about improving health outcomes through home and community-based services
• You thrive in working in a fast-paced start-up environment
• Change doesn't scare you, in fact, it does the opposite -- it fuels you!
• Excellent written/verbal communication skills?

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
The Helper Bees is committed to building a workplace where diversity, equity, and inclusion is valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, martial status, veteran status, disability status, or any non-merit based or legally protected grounds.
The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request an accommodation, please let your recruiter know.
*Must be located within the United States
Salary Description
$40,000 per year