Bilingual Community Outreach Specialist - NYC

Overview

The Community Health Worker reports to the Director of Outreach, CINQ Care Inc. The Community Health Worker is responsible for primary work in the community with specific target population’s in order to educate, enroll, and manage health home members. Community Health Workers work closely to meet and exceed our mission to provide a collaborative and comprehensive approach to healthcare, training, and research. The Community Health Workers embody CINQ’s core values, including; Caring, Expertise, Dedication, Imagination, Partnership, Forthrightness, Humility, Courage, and Relentlessness.

Primary Responsibilities

· The Community Health Worker will have the following responsibilities:

· Convey the purposes and services of a program to the user population and the impact that program or service would have

· Assist in recruitment and retention of GBUAHN HH member

· Assist care team to help patients develop health management plans and goals

· Assist care team in coaching patients on problem-solving, effective management of their chronic health conditions and self-care

· Assist patient in understanding care plans and instructions

· Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place

· Liaison at sponsored community outreach functions

· Work collaboratively and effectively within a team

· Establish positive, supportive relationships with participants and provide feedback

· Help clients in utilizing resources, including scheduling appointments, and assisting with the completion of applications for programs for which they may be eligible

· Assist clients in accessing health-related services, including but not limited to obtaining a medical home, providing instruction on the appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services

· Assist CINQ members in conducting community strength and needs assessments as part of the care coordination process

· Assist clients in translation and interpretation where appropriate

· Motivate patients to be active and engaged in self-management and promote treatment adherence

· Advocating and promoting health and wellness, utilizing health volt as a tool for implementation

· Advocate for harm reduction

· Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program.

· Identify and apply appropriate role definition and skilled boundaries

General Duties

The Community Health Worker shall have the following duties:

Teamwork and Behavior:

• Applies and actively shares knowledge, expertise, and best practices with the team.
• Behavior supports the Mission, Core Values, and objectives of the organization.
• Displays flexibility and openness in daily work and encourages others to stay open to change and improvement.
• Accepts and readily adapts to changing priorities, new ideas, strategies, procedures, and methods.
• Demonstrates and promotes respect toward coworkers and adapts behaviors to work effectively with varying people and situations.

Decision Making and Judgement:

· Accumulates all relevant information prior to making job-related decisions.

· Presents well-considered alternatives when making recommendations.

· Makes decisions in a timely manner

Continuing Program Improvement and Patient Satisfaction:

· Represents CINQ and its subcontractors by displaying a respectful and caring manner with members and their families.

· Addresses all member concerns in a timely and efficient manner and reports any complaints to the Care Coordinator for resolution.

 Compliance:

· Complies with quality assurance, OSHA, HIPAA, patient-centered medical home focus, infection control, safety, and other policies set forth.

· Maintains competence through continuing education and in-service training

· Attendance and being on time, and ready to work your scheduled hours is an essential job requirement.

Other duties as assigned

Qualifications

The Community Health Worker should have the following qualifications:

Fluent in Spanish and English

Education:

• Associate degree required; B.S or B.A. preferred.
• Prefer 3-years’ experience in a health and social services environment or education

Experience:

• Working background in health and social services preferred.

· Verifiable good driving record and reliable transportation

· Bilingual/bicultural (Spanish) encouraged to apply

Technology:

• Computer literacy, including proficiency in Microsoft Word and use of online reference and information resources required.

Culture:

· Good judgment, impeccable ethics, and a strong team player

· Desire to succeed and grow in a fast-paced, demanding Company.