Bilingual Customer Service Advisor

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!

As a Sales Advisor, you'll work within a dynamic, diverse and, supportive environment. You won't always know the answers to the questions you're being asked, so your ability to be resourceful is key! We believe in human-centered, high-quality customer experiences. Using chats, phone calls and, emails, you'll be there to listen, teach, problem-solve and, explore growth opportunities with Shopify merchants. As part of that growth, you'll be there to connect merchants with potential new features or plans to ensure they get the most out of the Shopify platform.

If you're up for the challenge and enjoy working in a high-pressure environment, we encourage you to apply and take part in a hiring process that will allow you to meet folks at Shopify and get a taste for what the job entails. Even if you've never held a similar position but you're interested so far and relate to the things we've outlined below, we want to hear from you!

Qualifications
• Adhering to a daily schedule that includes a mix of: Phones, three (3) simultaneous chats, and emails.
• Ensuring merchants have a quick response time by staying on top of your assigned tickets, with same-day ticket review.
• Acting as a business coach and thinking about the merchant's business holistically when offering solutions.
• Completing essential follow-up documentation after each interaction.
• Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses.
• Offer needs-based solutions, not pushy sales.
• Advocating for merchants and the Shopify platform by communicating with stakeholders.
• Owning your own development through reflection, reviewing past interactions and preparing to discuss growth opportunities with your Team Lead in regular 1:1 meetings.

• Must be willing to work onsite.

Requirements for the role
• Available to work full-time (40 hours per week) on a rotating schedule with varying 8-hour shifts starting anytime between in your local timezone.
• Extensive experience providing exceptional customer service in a contact centre, retail or service environment.
• Proven track record of being incredibly resourceful and finding solutions even when there is no clear path.
• Ability to adapt to new processes and work accurately in a fast paced, rapidly changing environment.
• Proficiency with technology paired with excellent typing skills.
• Have strong reading, writing and communication skills.
• Willingness to learn all about entrepreneurship, care at deeply about people support and enjoy having genuine human conversations.
• Possess high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.
• Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.
• Ensure privacy and security practices are followed at all times for both merchants and Shopify.

Bonus experience

• A background or interest in business, marketing, retail, or sales.

• Ran or had exposure to running a business or being an entrepreneur.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer