Bilingual Customer Service Representative

Essential Duties and Responsibilities:

- Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies access to care issues and escalated concerns.

- Respond effectively to all forms of inbound and outbound contacts.

- Process workflow documents which include income identity and other eligibility verification documents.

- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

Minimum Requirements:

- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 1-3 years of experience.

Active military service members their spouses and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life have prior service are a retired veteran or a member of the National Guard or Reserves or a spouse of an active military service member we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disabled status.