Bilingual Customer Service Representative

JOB SUMMARY:

Our Call Center Customer Service Representatives are usually the first point of contact for our patients, health plans, and providers. In addition, our Call Center Customer Service team is responsible for managing a large volume of important documents that help our business run smoothly. We want to WOW our constituents with great customer care and are looking for candidates that strive to deliver the best service experience in everything they do.

Rate of Pay: $17.00/hourly

JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES:

The Customer Service Representative’s responsibilities include but are not limited to: · Managing our Spanish-speaking patient, health plan or healthcare providers needs by telephone or email · Routing health plan representatives and providers to appropriate internal resources · Handle and resolving customer questions and/or issues · Routing fax and mail correspondence to appropriate resource · Answering on average 50 – 60 calls per day · Maintaining a 90% or higher quality assurance score on calls · Keeping all email turnaround time to one (1) day or less

EDUCATION: High school diploma required

EXPERIENCE:

· Exceptional communication skills – verbal and written / English and Spanish fluency (verbal and written) is a must

· Computer skills – Microsoft Word, Excel and ability to type 45 wpm

· Highly detail oriented with an emphasis on accuracy

· Maintains an attitude of responsibility, ownership and accountability

· High energy and passion

· Customer / Client Focused

· Have a pleasant telephone personality

· Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public

· Outstanding organizational and multitasking abilities

· Active listener with excellent communication skills

· Sound judgement and critical thinking

· Passion for your work and the mission of the company

· Motivated and able to work independently within a fast paced, team environment

· Prior experience in a call center preferred

· Healthcare / DME O&P experience preferred

· Must follow policies regarding attendance and punctuality

· Ability to work overtime as required