Bilingual Customer Service Representative

Clayton Services is searching for aBilingual Customer Service/Call Center Representativeto join a thriving company in North Houston. TheBilingual Customer Service/Call Center Representativewill be responsible for being the liaison between the company's current and potential customers to resolve issues, complaints, and inquiries. Job Type:Temp-to-Hire Pay Rate:$15.00-$17.00/hour Benefits: Excellent benefits are available after the successful completion of the temporary period Bilingual Customer Service/Call Center Representative Responsibilities: • Manage large amounts of inbound and outbound calls in a timely manner • Follow scripts when handling various topics • Identify customers needs, information, and research issues to provide solutions and/or alternatives • Upsell products when presented with the opportunity • Build relations and engage customers by exceeding their expectations • Keep accurate and detailed records of all conversations in the database • Attend training to improve knowledge and performance level • Meet and exceed goals Bilingual Customer Service/Call Center Representative Skills and Abilities: • Excellent customer service skills • Excellent communication skills • Ability to multi-task in a fast-paced work environment • Adaptable and flexible team player willing to go the extra mile • Computer proficiency Bilingual Customer Service/Call Center Representative Education and Experience: • 1-2 years in a customer support/call center role is highly preferred • Experience meeting or exceeding quotas highly desired • Experience working with a CRM system is highly desired • A minimum of a high school diploma is required • Bilingual in English and Spanish is required Bilingual Customer Service/Call Center Representative- Lots of opportunities for overtime. Immediate need. Apply today! Job Type: Full-time Pay: $15.00 - $17.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Shift: • Day shift • Rotating shift Experience: • Customer service: 1 year (Required) Language: • Spanish (Required) Work Location: In person