Bilingual Customer Service Representative

Job Summary We are seeking a motivated and dynamic Bilingual Customer Service Associate to join our team. In this role, you will be responsible for providing exceptional customer support to our clients in both English and another language. You will handle inquiries, resolve issues, and ensure a positive experience for all customers. Your ability to communicate effectively and manage client relationships will be essential in driving customer satisfaction and loyalty. Essential Job Duties and Responsibilities include: • Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer. • Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately. • Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required. • Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way. • Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after. • Maintain regular and punctual attendance. Comply with all company policies and procedures. • Performs other related duties as assigned. Skills • Proficient in English and at least one additional language for effective communication. • Strong client services skills with a focus on customer satisfaction. • Experience in sales or customer service roles is preferred. • Ability to handle cash transactions responsibly and accurately. • Proficient in data entry with strong computer skills. • Excellent analytical skills to assess customer needs and provide solutions. • Strong interpersonal skills with the ability to communicate clearly and effectively. Join our team as a Bilingual Customer Service Associate, where you can make a difference in the lives of our customers while developing your career in a supportive environment! Job Type: Full-time Benefits: • Dental insurance • Health insurance Shift: • Day shift Work Location: In person