Bilingual Customer Service Representative

Responsibilities: - Provide exceptional customer service to both English and Spanish-speaking customers - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Assist customers with product information, order status, and issue resolution - Process orders, returns, and exchanges accurately and efficiently - Maintain customer records and update information as needed - Collaborate with other team members to ensure customer satisfaction - Follow company policies and procedures to uphold service standards Experience: - Fluency in both English and Spanish is required - Previous customer service experience is preferred - Strong verbal and written communication skills in both languages - Excellent problem-solving skills and ability to handle difficult situations with empathy - Proficient computer skills, including knowledge of Microsoft Office Suite - Ability to multitask and prioritize tasks in a fast-paced environment - Attention to detail and accuracy in data entry We offer competitive compensation and benefits packages, including medical, dental, vision, and retirement plans. Join our team of dedicated professionals and make a difference in our customers' experience. Apply today by submitting your resume and cover letter. • Active Drivers License Required • General Lines Property & Casualty License required within 90 days (Will help with this) • Life and Health License required within 1 year of employment. BONUS: • Monthly Bonuses and Commissions • Upon obtaining General Lines License P& C License • Upon obtaining Life and Health License Job Type: Full-time Pay: $37,000.00 - $45,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • On-the-job training • Vision insurance Ability to commute/relocate: • Austin, TX 78753: Reliably commute or planning to relocate before starting work (Required) Experience: • Customer Service or Sales: 2 years (Required) Language: • Spanish (Required) Work Location: In person