Bilingual Customer Service Specialist - Korean/English

Why you'll love this role

The Customer Service team at StockX delivers extraordinary customer service that creates effortless experiences. Through our service, we build an engaged and loyal StockX community. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, thrive in a face-paced environment, and embrace diversity and inclusion, StockX Customer Service may be the place for you!

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!

What you'll do

• Handling all customer servicing needs and support for our customers
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
• Help manage the order fulfilment process 
• Listen and respond to customer needs and concerns
• Research answers or solutions as needed
• Resolve customer queries and update system accounts accordingly
• Record details of customer conversations and actions taken
• Work to improve customer service by monitoring support communications
• Flexible and willingness to support other areas across the business as they come up

About you

• Bilingual: English & Korean is a must
• Demonstrated experience in managing high volume queues ideally gained in a fast-paced work environment 
• This position requires that you handle various contact types including: Chat, Email, Inbound and Outbound voice calls with our customers
• Curiosity about new platforms and innovative technologies
• Previous customer service & call center experience
• Problem-solving skills
• Possess situational awareness to identify and escalate matters that require urgent attention
• Excellent written, verbal and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
• Successfully manage multiple tasks with strict deadlines  / Ability to prioritise and manage a busy workload
• Ability to adapt to business needs and thrives in a fast-paced and shifting environment
• Proficient in MS Office, Google Drive, Slack and iOS environment (Mac)
• Knowledge in minimum one of our verticals (Sneaker, Streetwear, Collectible, Handbag, Watch, Electronic) 
• Ability to attend 2 weeks of training, ranging between Monday through Friday, 8:00am to 6:00pm
• Hardwired DSL, Cable, or Fiber Optic internet (Satellite or wireless internet connections are prohibited) Meet a minimum of 10 Mbps download and 5 Mbps upload speed
• Able to provide a private work space that is free of any extraneous noises and distractions 
• Must be willing to work evening and weekend shifts (usually 1 in 3 or 1 in 4 weekends) during busy periods