Bilingual Customer Solutions Specialist

Job Description

Customer Solutions Specialists (CSS) take inbound calls from members in need of roadside assistance (a tire change, a jump start, a tow for their vehicle) and arrange the needed service with a local towing company/wrecker service. CSSs take calls from all 50 states, Puerto Rico, and Canada - the job involves no sales and no collections - it simply involves helping people out in their time of need!

Skills Needed

Strong Phone Skills: to include interviewing the member and answering questions

Verbal Communication Skills: to build a relationship and to explain procedures

Active Listening Skills: To verify member information and to establish the reason for the call

Ability to follow a script for various calls

Research location by using a mapping program

Ability to meet company standards and goals

Typing

Computer Skills

Ability to multi-task

Time Management

Job Requirements

Previous Customer Service Experience - preferred

Call Center Experience - preferred

Spanish/English or French/English bilingual CSSs are needed to fully assist our members all across the country.

Full, paid training for all new hires - no experience necessary! Full medical benefits (dental/vision) available after 60 days for full-time employees.

Full-time and part-time positions available - because of the nature of what we do, we are open 24 hours a day, which lends itself to a lot of flexibility in scheduling.

Become eligible for raises after 30 days with the company - ample opportunity for raises and advancement, since we promote almost entirely from within!

Salary: $9.50 to $12.75 /hour

Job Type: Full-time