Bilingual Customer Support

Who we are

We're ANKA, is the all-in-one solution for sellers of products « Made of Africa » to sell from anywhere, ship worldwide, get paid faster on international or local African payment methods, and easily manage their businesses. Our new vision is clear: Export Africa by building the future of selling globally! This is an excellent opportunity to join a small experienced and ambitious team in a fast-growing company.

So if you are a Customer Support excited about our vision wondering where your skills will make a maximum impact and not afraid to roll up your sleeves, this is the opportunity for you.

We are looking for a Customer Support who can provide assistance to our customers and answers to their enquiries in a timely manner.

What you'll do

Your general missions:

• Handling sellers' and buyers' concerns by email via Intercom in a timely manner
• Daily answering to a number of customer support tickets and requests
• Propose new ways to improve the user’s experience
• Escalate customer feedback regarding products and services

What you bring

• You have 3 to 5 years of experience in customer service, customer relationship management.
• Preferably you have worked in Startups, e-commerce business and/ or call centers.
• Strong written and verbal communication skills in English and French.
• Experienced in managing B2B and B2C clients.
• You’re caring and supportive and can put yourself in the customer's shoes.
• You thrive in a dynamic and fast-paced environment.

Life at ANKA

Remotely. Work from your home or wherever. As long as you have a good and fast internet. Iteratively.

Collaboratively. Weekly AHOM, written weekly, quick biweekly video status meetings. Basecamp and Trello managed projects. We work as a team to help make our product better.

Flexibility. While we strive to stick to a plan we think is best for the company, we do actively incorporate experiment learnings and business feedback into our work. Mind flexibility is a must-have trait in our company culture.

Our compensation package

1. Competitive salary alongside with a permanent Ivorian contract
2. Health Coverage
3. Office equipment
4. 30 days paid holidays per year
5. Our culture “Teamwork, Determination, Accountability, Curiosity”

Our hiring process

• A technical test to validate your technical skills
• Hiring Manager interview: 45-minutes interview on Zoom with Kadry, our COO to validate the fit with our needs.
• A 30 minutes interview with Marina, our Head of People & Culture to validate your fit to our culture and ways of working.

Our Diversity and Inclusion Policy

We're Anka. We truly embrace diversity and inclusion. All qualified applicants will receive consideration for employment without regard to color, religion, sex, national origin, sexuality, disability, or any other characteristic.

If you want to be truly yourself, work from where you want but also work in an organization with an international impact, Anka is the right place for you!