Bilingual Document Specialist

Position Summary:
Tidal Basin is seeking bilingual (Spanish, English) candidates for the role of Document Specialist. The Document Specialist will support the upcoming large-scale, federally funded grants program. As a Document Specialist, you will work closely with other members of the Case Management Team, the Program Manager, senior partners, and subject matter experts; clearly communicate information regarding applicant engagement, community outreach, and file review and processing.
The position requires, but is not limited to, the following responsibilities:
Job Duties and Responsibilities include:

• Willingness and ability to work from an office in Guaynabo, Puerto Rico.
• Work closely with program leadership, staff, and applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the case management process.
• Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems.
• Prepare letters to applicants and other required program documents.
• Communicate with applicants by phone, email and in-person to communicate program requirements and case status. In-person meetings with Applicants as necessary.
• Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures.
• Interact with project lead and staff from local, state and federal government agencies.
• Support public outreach events and off-site applicant meetings, if needed.
• Provide tracking and reporting information on cases progressing from intake to closeout.
• Manage multiple priorities and work limited overtime, as necessary.
• Responds to telephone, fax, email, and walk-in inquiries about program requirements and status of housing program applications and payments. 

Skills and Competencies:

• Ability to Create Word Documents, Spreadsheets, and Various Documents
• Strong Attention to Detail
• Managing Processes
• Organization
• Analyzing Information
• Professionalism
• Problem Solving
• Supply Management
• Inventory Control
• Self-directed
• Excellent Communication Skills

Required Education and Experience:

• Associate’s degree in business administration or related field helpful
• 2+ years of administrative experience
• Proficient in Microsoft Office, and other computer applications

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Upon hire, secondary employment must be disclosed and approved.
Tidal Basin HoldCo, LLC and its affiliated companies, which includes Tidal Basin Caribe are an Equal Employment Opportunity Employer.