Bilingual (EN/FR) Public Relations Services Supervisor

Job Description
For this opening we will consider candidates from the following locations: ,QC,Canada | , Canada;Toronto,ON,Canada;Chicago,IL,United States;El Segundo,CA,United States
Notified is adding a Bilingual (EN/FR) Public Relations Services Supervisor to the Editorial team. Applicants with newswire experience will be highly considered.
Work Schedule:

• Remote: Greater Quebec, Canada
• Hybrid: Toronto, Canada, Chicago, IL, USA & El Segundo, CA, USA
  • Tuesday, Wednesday & Thursday in the office with the option of working remotely on Monday & Friday.

Job Shift:
3:00p - 11:30p ET, Monday - Friday
Job Summary:
The Supervisor will be in charge of running the editorial desk and making sure the operation runs smoothly. They will work within a management team to ensure Editors are performing well, our clients' needs are met and to be a main point of escalation.
Essential Duties:

• Be a main point of escalation for client questions and concerns. Editors are the first point of reference for issues, but these will be escalated to the Supervisor if needed.
• Be a main point of escalation for editor questions and concerns. Editors will typically try and solve problems on their own first but will come to the Supervisor if further help/advice is needed.
• Ensure our 24/7 staffing needs are met. This means ensuring there are no schedule gaps due to call outs or vacations.
• Ensure the editorial desk runs smoothly. This means making sure releases/emails/phone calls are being claimed in a timely manner.
• Work with direct reports to ensure they are growing and thriving within the organization. Supervisors will have direct reports and are involved in the growth, training and mentorship of the employee.
• Review clients' press releases for grammatical and spelling errors and inconsistencies. Does not involve fact-checking.
• Format press releases to match the client's original version as closely as possible.
• Communicate with clients via phone and email.
• Based on area of responsibility, assist with our clients' regulatory needs, such as SEDAR and EDGAR filing.
• Assist with our clients' account maintenance, such as managing email lists, adding new users and accounts, and managing multimedia libraries.
• Knowledge of other Notified Products/Packages.

Minimum Qualifications:

• B.A. in English, Communications, Journalism, Marketing or related field required.
• 2-3 years of professional experience required (previous newswire experience a plus).
• Customer service experience in a fast-paced environment required.
• Proven leadership skills required.

Other Skills and Abilities:

• Flexible scheduling, the ability to work overtime and weekend on-call is required.
• Projects self-confidence, enthusiasm, and a positive, can-do attitude.
• Excellent multi-tasking skills.
• The ability to maintain focus in stressful situations.
• Exceptional time-management skills, ability to prioritize assignments and meet deadlines.
• Advanced computer skills in Microsoft Office.
• Knowledge of PR and IR workflow.

Best In Class!

• "Best Press Release Distribution Company," MarTech Breakthrough Awards
• "PR Innovation of the Year," Gold Stevie® Winner, 2023 American Business Awards
• "Marketing/Public Relations Solution," Gold Stevie® Winner, 2023 American Business Awards

ABOUT NOTIFIED
Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers.
We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events!
Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.
CULTURE AND BENEFITS
At Notified, we aim to help our employees and their families maintain a healthy work/life balance and build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.
EXAMPLE OFFERINGS:

• International work environment - we have offices in 17 countries
• Opportunities for innovation and creativity
• Hybrid work schedule (office/home)
• Comprehensive health insurance with localized options
• Extensive learning opportunities via our in-house virtual university with >8,000 online courses, videos, business books and certification preps
• Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night

At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.