Bilingual (English/Portuguese) MyP&O Operations Analyst

Job Description:

What are we looking for?

• 2 or more years of experience - previous experience in Shared Service, Call Centre, Service environment is an advantage
• Fluent in Portuguese and English required
• Familiarity with HR systems, processes and practices, with ability to navigate computerized system (i.e. Workday)
• Ability to work efficiently with minimal supervision in a fast-paced environment with the ability to multi-task and capable of establishing priorities
• Ability to handle and maintain confidential and sensitive information with strong attention to detail
• Strong oral and written communication skills
• Ability to consistently deliver high quality customer service in a professional manner while managing high volume transactions

What will be your key responsibilities?

• Perform operational transaction support duties using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation
• Support the Transaction Center Lead and Transaction Center Supervisor in the implementation of governance policies and procedures to ensure transactions are in adherence to Mars established guidelines and business processes
• Collaborate closely various levels within the Operations Center to resolve customer requires and consistently meet key performance metrics including Service Level Agreements (SLAs) to deliver service excellence
• Demonstrate customer understanding through resolution ownership and anticipating needs
• Maintain working knowledge of guidelines, business processes and systems

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.