Bilingual Member Engagement Specialist

NEW TRAINING CLASS BEGINS ON
Monday January 13 2025

Does the idea of applying your talents at a social care company that assists people address Social Determinant of Health (SDoH) barriers and compensates well for doing so inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.

Here at BeneLynk our mission is to improve lives and positively impact social determinants of health barriers by providing our Managed Care partners with the information they need and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions then provide the advocacy that changes lives and improves outcomes. Everything we do from the systems we build to our government relations to our outreach operations is in service of this one central vision.

REMOTE BILINGUAL MEMBER ENGAGEMENT SPECALIST (Spanish Speaking)

This position holds accountability for conducting telephonic screening services to Medicare Advantage beneficiaries enrolled in a BeneLynk contracted Medicare Advantage plan. The Member Engagement Specialist makes outbound telephone calls and handles inbound telephone calls to confirm the beneficiaries Veteran status and assists with benefits sponsored by the Department of Veteran Affairs and other sources.

ESSENTIAL RESPONSIBILITIES

1. Meet production/departmental goals by answering inbound calls and conducting telephonic outreach activities to review and assess Medicare Advantage plan member’s eligibility for VA sponsored Veteran Support outreach campaign efforts (mail phone etc.) to identify Veterans and secure individual written member authorization to communicate with the VA for the purposes of retrieving individual charts from VA facilities throughout the country.
2. Review member’s needs and provide assistance with general social programs.
3. Meet daily weekly and monthly performance metric related to schedule adherence telephone availability working rate and Key Performance Indicators (KPI).
4. Meet quality standards by ensuring proper phone etiquette and adherence to scripts have accurate and descriptive case documentation and proper disposition of cases.
5. Review and analyze incoming MA plan member correspondence and/or inquiries for the purposes of retrieving member charts from VA facilities.
6. Conduct follow-up activities for processed correspondence and/or inquiries from BeneLynk Outreach initiatives.
7. Maintain current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of BeneLynk’s Outreach Operations.
8. Participate as required in BeneLynk’s required staff and operational development programs. Be a team player and communicate openly and honestly.
9. Demonstrate behaviors actions and attitudes that reflect BeneLynk’s vision mission and values.
10. Other duties as assigned.

QUALIFICATIONS

Education – High School or General Education Degree (Preferred)

Experience – Demonstrated experience with direct client interaction and telephone sales experience. Demonstrated application of persuasion and ability to engage individuals over the phone data entry and related computer skills.

Language Skills – Excellent verbal and written communication skills; ability to communicate and empathize with elderly and disabled populations. Bi-lingual (English & Spanish).

Reasoning Ability – Ability to align and communicate appropriate resources and programs based on member’s qualifications. Good listeners; Judgement; Analytical skills; Research skills; People skills; Perseverance; Creativity.

Network Capability – Reliable high-speed internet connection is a must.

Remote Environment - must establish an appropriate work environment that is quiet clean and safe with adequate lighting within their home for work purposes.

New Hire Training Expectations

Employees hired for this role are expected to attend the New Hire Training in full attendance without any exceptions.

January 13 ^th New Hire Training class will begin on Monday January 13 2025 and continue through March 7 2025.  The mandatory 8-week training class hours will be Monday through Friday 9AM – 6PM Eastern Time .   The 8 weeks of training will consist of 4 weeks’ training period and 4 weeks’ production readiness .

We Offer Competitive Salaries And Benefits:

• Medical dental vision and employee assistance program benefits
• Streaming Service Reimbursement
• Paid Time Off
• Business casual dress
• Monthly recognition
• Weekly trivia games
• Excellent growth & advancement opportunities

Work Environment

This role is a remote position.

The remote work for this position cannot be completed outside a home office such as a café or co-working space. BeneLynk cannot provide employment internationally outside of Puerto Rico or in specific states.

Location

Arecibo Puerto Rico

San Juan Puerto Rico

Ponce Region of Puerto Rico

Rincon Region of Puerto Rico

Position Type/Expected Hours of Work

Full-time /Non-Exempt (Hourly)

Hours vary

Salary:

$17.25 per hour

EEO Statement

At BeneLynk we don’t just accept differences; we celebrate support and thrive on them for the benefit of our employees our products and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer and as such employment here is solely based on a person's merit and qualifications directly related to their professional expertise. BeneLynk does not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status military status marital/familial status pregnancy or related condition including breastfeeding or any other classes protected by law.

It is BeneLynk’s policy to comply with all applicable federal state and local laws pertaining to nondiscrimination and equal opportunity. The company's EEO policy as well as its affirmative action obligations includes the full support of the company including its Chief Executive Officer because it's just the right thing to do and we hope that you think so too.

If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR team.

E-VERIFY

BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and if necessary the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.

***Offer of the employment contract is contingent upon the results of a required background and drug screening.***