Bilingual Portuguese Sr. Cash Application Analyst

Job Description

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.

Advanced level Portuguese - English bilingual skills required.

KEY OBJECTIVE

In this role, the person is expected to;

1. Be part of O2C - Credit, Collections, Cash Applications & Invoicing Quality and Auditing team to drive
   1. Customer Success Quality Framework
   2. Time to Respond & Time to Resolve Audits
   3. Transactional Audits
   4. Process Health Audits
   5. Email Audits
   6. Service Portal Audits
   7. Voice Call Audits
   8. Voice Mail Audits
   9. Root Cause Analysis
   10. Quality Engagement Programs
   11. Process Initiatives
   12. Input to Ops & Training
   13. Ensure compliance of Oracle Policies

1. Establish standards, systems, policies & procedures
2. Investigate customer complaints and non-conformance issues
3. Act as a catalyst for change and improvement in performance and quality
4. Collect, compile, record, analyze and communicate statistical quality data
5. Prepare reports to communicate outcomes of quality activities
6. Analyze data to identify areas for improvement in process & quality system
7. Evaluate audit findings, develop, recommend and monitor corrective and preventive actions
8. Identify training needs and organize training interventions to meet quality standards
9. Coordinate and support New Hire Training through innovative quality interventions
10. Monitor risk management activities

SPECIFIC RESPONSIBILITIES

• Perform timely transactional & process audits - Per agreed SLA for a process/ LAD region/ SAT -SSC
• Publish timely metrics: reports and dashboards - Per agreed standards either monthly/quarterly
• Evaluate audit data and monitor suggested preventive & corrective measures
• Conduct quality orientation sessions
• Act as a guide for new joiners during nesting period & address process queries
• Work closely with front line managers to identify needs

RELEVANT EXPERIENCE & SKILLS

• Has minimum of 5+ years of overall work experience and 1+ years of experience in the quality and auditing role. Preference in the Collections department.
• Bilingual - Excellent written and verbal communication skills in English and Portuguese.
• Spanish would be a plus.
• Familiarity with statistical applications or functions. Experience in collecting statistical data.
• Excellent practical knowledge of MS office tools like Outlook, Powerpoint, Word and Excel

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Excellent written, verbal, interpersonal, and analytical communication skills. Negotiation skills. 5 years experience in contracts, finance, leasing, or equivalent. BA/BS degree in Accounting or Finance preferred.

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer