Bilingual Product Advocate - Spanish

We are looking for a Bilingual Product Advocate, who is a friendly Zello superhero, knowledgeable about the product, passionate about helping people, and excited about improving the lives of frontline workers with modern communication technology. You'll be the face of our company talking with customers and assisting them every step of the way as they are setting up their business accounts, provisioning users and channels, and troubleshooting problems. The ideal candidate has the drive and ambition to use this opportunity as a launchpad to start a successful career in technology marketing, engineering, product or sales. Your growth is limitless.

You will report to the Manager of Product Advocacy and will work closely with product, engineering, and customer teams to create an exceptional product and customer experience. In terms of the language mix, you should expect to be using English 75% of the time and Spanish 25% of the time.

• Assist new and existing customers over the phone, email, website chats and support tickets
• Help new customers set up their corporate accounts by taking time to understand their use case and match it against Zello set of capabilities to design and implement the optimal configuration
• Troubleshoot product technical issues with the help of internal tools and escalate to the engineering team when appropriate
• Improve our understanding of customers and how they use Zello by capturing discovery information in the CRM and communicating with the team
• Become an expert in Zello product and go to person to answer product questions both externally and internally

• Energy, enthusiasm and empathy. You are self-motivated, positive, and passionate about helping others.
• Clear, professional, and friendly phone and video-conferencing.
• Concise and accurate writing in both English and Spanish
• Technical acumen and problem solving skills
• Attention to detail, which you'll show by mentioning "orange" in your application or cover letter
• College degree (degree in business or technology is a plus), recent graduates are strongly encouraged to apply