Bilingual Renewal WinBack - Sales Representative

DirectBuy is a savings club that guarantees the best prices on nearly everything for your home and lifestyle. Our passionate, loyal employees are bound together by a common goal to help our hundreds of thousands of members design, select and save on top brands in home furnishings, home improvement, entertainment, outdoor and more. Whether at our corporate headquarters or through professional design and project support in select markets across the US and Canada, we are looking for superstars to help our members create their dream homes.

The renewal WinBack Agent is responsible for reaching out to expired members with promotions and incentives for renewing and reactivating their memberships. The renewal WinBack Department maintains and enhances the DirectBuy brand by reintroducing the expired members to the latest membership enhancements and restoring relationships with members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

While other duties may be assigned, the individual in this role is expected to perform the following:

· Place outbound calls and emails, notifying expired members of current service enhancements and inviting them to reactivate their memberships.

· Field inbound phone calls and emails from expired members who have questions regarding reactivating their memberships.

· Remains a member advocate by listening to member grievances and working with the manager or other departments to resolve them quickly and satisfactorily.

· Build relationships with members by handling all communications in a courteous, friendly, and professional manner.

QUALIFICATIONS/JOB REQUIREMENTS

To perform this job successfully; an individual must be able to perform each essential duty satisfactorily.

· Sales Experience

· Excellent follow-up capabilities

· ADVANCED English level, oral and written is essential 

What's in here for you?

· Unlimited Commissions (Biweekly).

· Full-time $16,000mxn monthly pesos gross.

· Law benefits since day one.

· Home office.

· Full equipment provided.

· 100% paid training.

· Schedule window (8 am - 8 pm).

· 10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm).

· 1 hour Lunch - 2 breaks of 15 minutes each.

· Two days off (Fri-Sat / Sat-Sun/ Sun-Mon).

· Total Pass.

· Above the law benefits after 90 days (Food vouchers, Minor and Major Medical Insurance, Telemedicine).

· Only for CDMX and Edo. de Mex.

CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. 

CSC Generation Holdings family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].