Bilingual Sales and Billing Specialist

Assurant is currently looking to hire Bilingual Sales and Billing Specialists! Be a part of a hard-working team that likes to have fun while delivering outstanding world class service! Support the organization’s extended warranty contract business by selling extended service contracts on major appliances and consumer electronics and resolving customer contract billing questions.

What will be my duties and responsibilities in this job? 

• Cultivate and develop customer relationships to identify and present sales opportunities to develop and maintain long term customers.
• Work closely with customers and clients through inbound calls to create a positive, memorable call experience, while helping customers to protect everything that matters most.
• Apply sales tools and techniques to identify cross sell opportunities and sell extended service contracts.
• Actively listen to customer’s needs and concerns to provide successful solutions to ensure the customer feels supported and valued.
• Resolve customer questions and provide resolution to existing customer contracts and conduct file maintenance
• Navigate multiple programs/software for information gathering, trouble shooting and transaction processing.
• Strive to meet and exceed department metrics and business goals.
• Adhere to all company policies and procedures
• This position will be onsite at our Rapid City location, but will have the option to work remotely after an agreed upon period of time.

What are the requirements needed for this position?

• High school diploma or GED 
• 6 months previous customer service experience 
• Able to work 8-hour shift/40 hours a week/between the hours of 6:00 am mst - 6:00 pm mst.
• Sales Aptitude
• Strong work ethic
• Ability to adapt to change
• Positive attitude
• Excellent customer service skills
• Must be bilingual, fluent verbal communication in both Spanish and English. Pay differential will be provided

Pay Range:

$16.57 - $26.51

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

08/12/2024

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.