Bilingual Senior Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Bilingual Senior Customer Success Manager in Canada.

This role offers an exciting opportunity to lead customer success initiatives for a diverse client base while directly influencing client satisfaction, retention, and growth. You will serve as the primary point of contact for mid-size organizations, managing relationships in both English and French, and ensuring that clients maximize the value of their solutions. The position combines strategic account management, proactive problem-solving, and cross-functional collaboration with sales, product, and support teams. You will lead quarterly and annual business reviews, identify opportunities for upselling and expansion, and contribute to the development of customer-centric processes. This role is ideal for a proactive, highly organized professional who thrives in a dynamic, client-focused environment. Some travel may be required to support client engagement initiatives.

• Serve as the primary point of contact for a portfolio of approximately 15–20 client accounts, building strong relationships and ensuring client satisfaction.
• Proactively monitor client activity, service levels, and account performance to identify issues or opportunities early.
• Lead quarterly (QBR) and annual (ABR) client business reviews, documenting action plans and key performance metrics.
• Collaborate cross-functionally with internal teams, including operations, billing, and technical support, to resolve client issues efficiently.
• Promote additional products and services, driving upsell opportunities and supporting revenue growth.
• Maintain accurate account records, contracts, proposals, and other documentation in CRM systems.
• Provide strategic recommendations to clients, translating their needs into actionable solutions while maximizing the value of services delivered.

Requirements:

• 3–5 years of experience in account management, customer success, or a related client-facing role.
• Proven ability to proactively solve complex client problems and influence decision-making.
• Bilingual in English and French with strong verbal and written communication skills.
• Experience with CRM systems such as Salesforce and proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Strong organizational, analytical, and strategic thinking skills, with the ability to prioritize tasks under pressure.
• Comfortable working in a fast-paced, dynamic environment and collaborating with cross-functional teams.
• Preferred: experience in the recruiting, HR services, or technology-based products/services industries, including managing virtual or remote client accounts.
• Bachelor’s degree or equivalent experience in a relevant field.

Benefits:

• Base salary range of approximately $85,000 – $100,000 CAD per year, tailored to experience and expertise.
• Flexible work schedule and dynamic work environment.
• Comprehensive healthcare and benefits package.
• Opportunities for career growth and professional development.
• Exposure to a diverse client base and the chance to influence customer success strategies.
• Supportive environment with accommodations available for employees with disabilities.