Bilingual Senior Customer Success Manage

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Bilingual Senior Customer Success Manager in Canada.

This role sits at the center of client success and revenue growth within a fast-paced, technology-driven environment serving mid-size organizations.
You will manage a portfolio of approximately 15–20 enterprise clients, acting as their primary strategic partner and trusted advisor.
The position focuses on strengthening long-term relationships, improving customer satisfaction, and driving product adoption and expansion.
You will proactively identify risks and opportunities across accounts, ensuring issues are resolved quickly and effectively.
Working cross-functionally, you will collaborate with internal teams to deliver seamless service and impactful solutions.
This is a highly visible role where you will lead business reviews, support strategic planning, and contribute directly to client retention and growth.

• Serve as the primary point of contact for assigned clients, managing relationships and ensuring high levels of satisfaction and retention.
• Monitor client activity, service performance, and key indicators to proactively identify issues, risks, and growth opportunities.
• Lead client engagement calls, Quarterly Business Reviews (QBRs), and Annual Business Reviews (ABRs), presenting insights and strategic recommendations.
• Drive issue resolution by coordinating with internal teams across operations, billing, and technical support until full resolution is achieved.
• Maintain accurate client records in CRM systems (e.g., Salesforce), including documentation, contracts, and action plans.
• Identify upsell and cross-sell opportunities while contributing to revenue targets and renewal negotiations.
• Analyze account performance and define strategic next steps to strengthen long-term client partnerships.

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Requirements

• 3–5+ years of experience in account management, customer success, or a related client-facing role, ideally in HR tech or SaaS environments.
• Proven ability to manage complex client relationships, solve problems proactively, and influence stakeholders effectively.
• Experience conducting business reviews, managing renewals, and driving revenue growth through upselling and expansion.
• Strong communication and presentation skills in both English and French (bilingual requirement).
• Familiarity with CRM tools such as Salesforce and strong proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work in a fast-paced, high-pressure environment while managing multiple priorities and deadlines.
• Strong analytical mindset with excellent organizational, negotiation, and relationship-building skills.
• Bachelor’s degree or equivalent professional experience.

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Benefits

• Competitive base salary ranging from $85,000 to $100,000 CAD, depending on experience and skills.
• Flexible working structure with a standard 37.5-hour work week.
• Opportunity for up to 30% travel, depending on client needs.
• Exposure to global, enterprise-level clients, including Fortune 100 and Global 500 organizations.
• Collaborative, fast-paced, and growth-oriented work environment.
• Equal opportunity employer committed to diversity, inclusion, and accessibility.
• Career development opportunities within a high-growth, technology-driven industry.