Bilingual (Spanish) Account Verification Specialist

Description

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a determined Bilingual (Spanish) Account Verification Specialist who embody our core values: Service, Accountability, Customer Focus, Growth, and Integrity. The Account Verification Specialist works on a variety of outbound dialing campaigns to Brink's customers, including each of the following: working with a list of accounts to contact prospective customers, conducting Quality Assurance Surveys, providing customers with system updates and other types of calls to verify, compile and process information.

Key Responsibilities:

• Conducts outbound phone surveys with prospective customers to determine level of satisfaction, verify pertinent information and elicit specific information needed.
• Meets and maintains standard rate of dials per hour.
• Analyzes information using established guidelines to determine if the account should be recommended for purchase.
• Conducts other types of calls to verify and/or obtain specific information and processes the information utilizing established guidelines.
• Enters data into MAS for Retention department.
• Conducts research to solve problems or find missing information.
• Escalates nonstandard problems to Sr. Agent III or Lead Agent.
• Handles basic escalation issues when receiving negative feedback from customers while conducting surveys.
• Proactively works to maximize the performance of the team and organization.

Requirements:

• 1 year of call center experience
• Typing skills of at least 30 wpm
• Excellent telephone etiquette
• Excellent with spelling and grammar
• Ability to multitask and work on multiple projects

Benefits:

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
  • Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education
• To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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