Bilingual Spanish Customer Service Representative

Remote - Bilingual Spanish Customer Service Representative

$17.00/ Hourly
Paid Training

Equipment Provided

Full-time with Full Benefits

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks

Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday Wednesday and Friday.

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive employee-friendly culture while playing an important role in supporting our clients.

$17.00 per hour pay rate (bi-weekly pay)

Paid Training with Equipment provided.

Full-time schedule (40 hrs. a week)

Career Growth Opportunities

PerkSpot- Employee discount program

Full Benefit Options - From the start our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package so you’ll be able to thrive both personally and professionally.

About the Role

Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program

Provide one-to-one telephone contact with applicants beneficiaries and enrollees in customer service roles.

Accurately document enrollment requests status changes complaints and grievances

Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.

Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.

Provide clear complete accurate and objective information based on a full understanding of program requirements.

Requirements

Basic understanding of a call center environment in a customer service role and quality monitoring processes.

Ability to establish and maintain effective working relationships with applicants beneficiaries and co-workers.

Ability to problem solve through analysis and ongoing feedback.

Achieve results through knowledge empathy and commitment.

Ability to work with people of diverse backgrounds.

High School diploma or GED

Background and drug screening required.

States that are Not Applicable for this position:

AK CA HI MA IL MT NY

Metro Areas: MN- Minneapolis IL NY - NYC

OR - Portland MD - Montgomery County WA - Seattle Washington DC Metro

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The pay for this role is $17.00 per hour.

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