Bilingual Spanish - Technical Solutions Representative

About WeLink

WeLink pioneers the future of wireless internet provision, harnessing cutting-edge millimeter wave technology and our exclusive radio designs. Our innovative deployment strategies enable us to establish fiber-like networks swiftly and affordably, setting us apart in the industry. Founded by seasoned experts in fixed-wireless technology, WeLink prioritizes service excellence and customer satisfaction, challenging the dominance of traditional cable and telco providers.

Join us in revolutionizing the wireless landscape and shaping a brighter digital tomorrow.

Role Overview

WeLink seeks a committed and customer-centric Technical Solutions Representative to bolster our team. As a Technical Solutions Representative, you'll play a pivotal role in delivering timely and efficient technical support to our valued clientele. Your primary objective will be troubleshooting various technical intricacies related to their internet connectivity. This position offers full-time employment.

Key Responsibilities

Engage with customers via diverse channels such as phone, email, and chat to identify the underlying causes of their issues.Employ patience, empathy, and professionalism to provide effective solutions.Address customer inquiries and concerns promptly, striving for swift resolution.Diagnose and troubleshoot technical hitches, ensuring minimal disruption to customer services.Collaborate with cross-functional teams to guarantee comprehensive customer satisfaction.

Requirements

• Proficient verbal communication skills, adept at handling phone and email correspondence effectively. 
• Minimum of 1 year experience in technical support roles. 
• At least 1 year of remote troubleshooting experience. 
• Strong problem-solving abilities and analytical mindset. 
• Familiarity with Microsoft Office/Google Suite. 
• Preferred certifications in COMPTIA, A+. 
• Salary range: $20-$22/hr. 
• Office presence required up to 2 times per week at our Lehi, UT headquarters. 
• Schedule requirements: 12pm - 9pm Sun/M/Thur/F/Sat. 
• Availability for holiday shifts and on-site training during the initial 2-3 weeks. 
• Must be Bilingual proficiency in Spanish.

Benefits

• Comprehensive medical, dental, and vision coverage. 
• Long-term and short-term disability insurance. 
• 401(k) plan with company matching. 
• Generous paid time off (PTO) policy. 
• 10 paid holidays annually.

We are an equal opportunity employer committed to fostering diversity and inclusion in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, age, or any other status protected by applicable law.

Please note: This job description provides a general outline of the role's responsibilities and qualifications. It is subject to adjustments and modifications to meet evolving business needs.