Bilingual Spanish Technical Support Specialist - Graveyards

About WeLink

WeLink is at the forefront of wireless internet technology, utilizing state-of-the-art millimeter wave technology and proprietary radio designs. Our innovative approach to network deployment allows us to quickly and economically set up networks with fiber-like quality. Our company was established by experts with deep experience in fixed-wireless technology, and we are committed to outstanding service and customer satisfaction, providing a compelling alternative to traditional cable and telecom providers.

Join our team to help drive the future of wireless technology and create a brighter digital future.

Role Overview

WeLink is looking for a dedicated and customer-focused Technical Solutions Representative to join our dynamic team. In this crucial role, you will provide prompt and effective technical support to our valued customers, primarily focusing on resolving issues related to their internet service. This is a full-time position.

Key Responsibilities

Interact with customers through various channels, including phone, email, and chat, to determine the root causes of their technical issues. Use patience, empathy, and professionalism to deliver effective solutions. Respond quickly to customer inquiries and concerns, aiming for rapid resolution. Troubleshoot technical problems to minimize service interruptions. Work collaboratively with cross-functional teams to ensure thorough customer satisfaction.

Requirements

• Strong verbal communication skills with proficiency in managing phone and email interactions. 
• At least 1 year of experience in technical support roles. 
• Minimum of 1 year experience in remote troubleshooting. 
• Excellent problem-solving skills and an analytical approach. 
• Knowledge of Microsoft Office/Google Suite. 
• Preferred certifications include COMPTIA, A+. 
• Required in-office attendance up to 2 times per week at our Lehi, UT headquarters. 
  
• Work schedule: graveyard Mon. - Fri 11pm to 8am 
• Must be available for holiday shifts and initial on-site training for the first 2-3 weeks. 
• Bilingual proficiency in Spanish required.
• Salary range: $20-$22/hr. 

Benefits

• Extensive medical, dental, and vision insurance. 
• Short-term and long-term disability insurance. 
• 401(k) plan with employer match. 
• Generous PTO policy. 
• 10 paid holidays per year.

WeLink is an equal opportunity employer dedicated to promoting diversity and inclusion within our team. We ensure all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, disability, age, or any other protected status.

Note: This job description outlines the general nature and key duties of the role. It may be modified to align with the evolving needs of the business.