Bilingual Texting Supervisor

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Bilingual Texting Supervisor in Canada.

This role is at the heart of a national, 24/7 youth mental health support service delivered through digital text-based communication. You will supervise volunteer crisis responders, ensuring they provide timely, safe, and high-quality support to young people across Canada. Operating in a fast-paced, high-impact environment, you will combine clinical judgment, leadership, and real-time decision-making to manage crisis situations effectively. The role involves active participation in text-based conversations during peak demand periods, as well as coordination with emergency and child protection services when required. You will also play a key role in supporting and motivating a volunteer community, fostering engagement and performance. This is a remote, shift-based position requiring flexibility and strong resilience in a continuously operating environment where every interaction can make a meaningful difference.

• Supervise and support volunteer crisis responders through an online platform to ensure high-quality, timely interventions.
• Participate in text-based crisis conversations during peak demand periods, following established safety and intervention protocols.
• Provide clinical oversight, risk assessment, and decision-making support in situations involving self-harm, suicide risk, or other crises.
• Coordinate with emergency services, child protection agencies, and internal escalation teams when required.
• Engage, motivate, and support volunteers through group communication and ongoing feedback.
• Collaborate closely with other supervisors to ensure consistent service delivery and operational continuity.
• Ensure documentation, reporting, and compliance with confidentiality and safety standards are properly maintained.

Requirements

• Bachelor’s degree in social work, psychology, criminology, sexology, counseling, or a related field (Master’s degree considered an asset).
• Minimum 2 years of experience in crisis intervention and supervision of employees or volunteers.
• Strong knowledge of mental health issues, including suicide risk, self-harm, addictions, and safety planning.
• Understanding of Canadian youth-related laws, services, and protection systems.
• Strong clinical judgment and ability to assess risk and make decisions under pressure.
• Excellent communication, teamwork, and prioritization skills in high-stress environments.
• Ability to work effectively in a 24/7 shift-based remote environment.
• Full professional bilingualism in French and English (mandatory).

Benefits

• Competitive hourly wage of $31.91 plus bilingual ($1.50/hr) and overnight ($2.00/hr) premiums.
• Comprehensive employee benefits program.
• Defined benefit pension plan (CAAT Pension Plan).
• Employee and Family Assistance Program (EFAP).
• Wellness programs and recognition initiatives.
• Emergency travel assistance coverage.
• Inclusive and supportive work culture focused on mental health and youth impact.
• Fully remote work with Canada-wide accessibility.