Bilingual Website Support Specialist-Hybrid

Your Moneris Career - The Opportunity

You will communicate with merchants in French and building websites during their onboarding process for Digital Moneris Online sales.

Location: You will be based in our Montreal office and will work in a Hybrid model.

Reporting Relationship: You will report to Manager, IB Solution Sales

Your Moneris Career - What you'll do

• Commit to follow up with calls/emails in French to have customers stay accountable to the onboarding process with the goal of publishing
• Achieve an agreed upon number of published websites/month. E.g. 8 appointments/week + 10 published websites/month with merchant sign off
• Work side by side with the Moneris Online team with an effort to provide a frictionless onboarding experience for our new digital customers
• Train on Moneris Online (Wix) but also other platforms that are launching
• Digital First – this pertains to many e-commerce integrations and business solutions we are brining on board
• Provide excellent customer service
• Generate customer testimonials

Your Moneris Career - What you bring

• Proficient in MS Office Suite / Windows.
• Bilingual in English and French (reading, writing and verbal)
• Post Secondary Degree

Nice-to-have...

• Certification in Web Design

Your Moneris Career - What you get

• Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)
• RRSP matching & defined contribution pension plan
• Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program
• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture
• A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter
• Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.