Billing Adjustments Analyst (Hybrid)

Why finance at Stryker?

Are you looking for a profitable and growing company with a great culture and reputation?Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more!

Who we want:

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
• Goal-oriented: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.

What you will do:

The Refunds Analyst will be responsible for activities related to the processing of Customer credit notes and refunds, in Stryker's newly created Costa Rica Shared Service Center.

This is a Shared Services role related to standing up the Finance One optimization program.

• This position is responsible for processing and applying customer credit memos. The chargeback process including determining the reason for short paid invoices, verifying, processing, and applying credits
• Analyzes any credit balance accounts to determine if a refund should be processed
• Monitor invoices and credit memo requests, short payments, chargebacks, assuring that all credits and payments issued fall within the customer agreements
• Perform follow-up procedures, as needed, with customers and accounts review
• Maintain quality relationships with sales and customer service teams, which are critical with dispute resolution efforts.
• Work with other Invoice to Cash teams to help resolve differences and improve processes
• Contribute to accurate customer master data elements
• Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records
• Comply with all internal control procedures to ensure accurate financial records.
• Performs other related work as assigned by management

What you need:

• Technical or Associates Degree (2-year degree)in Accounting, Finance or related field
• MS Office Suite
• Fluent spoken and written English. Any other language is a plus
• Oracle and SAP systems knowledge are a big plus
• 1-2 years of relevant working experience in a finance function in matrixed international company (preferably American or Multinational company) with complex reporting practices and with exposure to various reporting systems
• Ability to work well with cross-functional teams and multi-task

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.