Billing Analyst

We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.

With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that. 

Our collaborative and dynamic Finance group is responsible for the billing and transactions with customers in accordance with GAAP and internal policies/procedures.

In this role, you will work individually and cross-functionally on a range of items that impact our customers directly and indirectly. As customers expand or contract in size you will be responsible for working with the customer on maintaining correct billing, account, and up to date payment information. 

If you enjoy working in an environment where you will develop strong partnerships, function as an ambassador and advocate, with the goal of maximizing customer satisfaction in every interaction – then we may be the place for you! 

WHAT YOU'LL DO:

• Complete upgrades and downgrades to customer accounts through our internal CRM and Billing systems. 
• Maintain accurate billing records by communicating with our customers surrounding billing changes. 
• Resolve telephone and email inquiries from customers and process new orders and changes to customer accounts. 
• Receiving, researching and resolving a variety of internal and external inquiries concerning account status. 
• Complete month-end, quarter-end and year end closing activities. 
• Investigate and resolve billing discrepancies or misapplied cash transactions. 
• Process monthly billing payments. 
• Maintain monthly transnational billing files. 
• Prioritize and schedule work activities to ensure established targets are achieved or exceeded.
• Performs other duties and responsibilities as assigned 

WHAT YOU'LL NEED:

• Bachelor's degree in finance, Accounting, Business, or related field preferred. 
• 2-4 years of experience with billing and accounting functions 
• Experience working in a fast-paced, entrepreneurial, diverse and dynamic environment. 
• Some experience with NetSuite and/or Salesforce preferred but not required. 
• Excellent written/verbal communication skills with ability to convey a caring and empathetic attitude 
• Strong focus on customer satisfaction 
• Demonstrated analytical thinking and problem-solving skills
• Ability to successfully manage/execute multiple projects simultaneously 
• Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy 
• Pride and ownership in your performance 

We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on these basis. Please note that accommodations are available on request for candidates taking part in all aspects of the selection process. If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF (1-866-279-9653) or emailing [email protected].