Billing Analyst

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in Legal, Risk, Compliance and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports Individual excellence and takes pride in its diverse and inclusive work culture centered around great people, practices, learning opportunities and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. 

Given our continued growth, we always have room for more intellect, energy and enthusiasm – join our global team and see why its so special to be a part of Mitratech! 

Mitratech is seeking a highly motivated individual with a positive attitude, a strong dedication to hard work, and the ability to drive continuous improvement within the revenue processes.

Essential Duties & Responsibilities:

• Invoice Generation:

Prepare and generate accurate and timely invoices for products or services rendered in accordance with contract terms.

• Billing Documentation:

Maintain comprehensive billing documentation, ensuring all necessary details are included.

• Customer Interaction:

Communicate with customers regarding billing inquiries, discrepancies, and dispute resolution. Serve as a primary point of contact for billing inquiries, resolving issues promptly and maintaining high customer satisfaction.

• Record-Keeping:

Maintain organized records of invoices, payments, and customer interactions, including invoices, payments, adjustments, and correspondence, following company policy and regulatory requirements.

• Collaboration with Departments:

Coordinate with various departments, including Sales, Customer Service, and Finance, to ensure accurate billing information.

• Compliance:

Ensure billing practices comply with relevant regulations and internal policies.

• Reporting:

Generate and analyze periodic reports related to billing activities. Prepare and present regular reports to management on billing activities, accounts receivable status, and cash flow related to billing.

• Problem Resolution:

Identify and resolve billing issues promptly, ensuring customer satisfaction.

• Process Improvement:

Participate in process improvement initiatives to enhance billing efficiency & accuracy.

• AR Activities:

Qualifications

• Bachelor’s degree in finance, Accounting, or a related field is preferred.
• Minimum of 2 years of experience in billing, collections, or a related financial role.
• Proven experience as a Billing Specialist or in a similar role.
• Superior attention to detail and accuracy in billing processes.
• Superior critical thinking, analytical, and problem-solving skills.
• Excellent customer service orientation, communication, and interpersonal skills.
• High proficiency & fluency in English - written and verbal.
• Proficient in Salesforce Billing, NetSuite and Microsoft Office
• Knowledge of accounting principles and billing regulations.

Key Competencies

• Analytical thinking
• Attention to detail
• Customer focus
• Communication skills
• Team collaboration
• Problem-solving abilities

Note: This job description is a general overview of the responsibilities and qualifications for this position. Actual job duties may vary based on organizational needs, and additional responsibilities may be assigned as required.