Billing Analyst I

User Interviews is a fully remote team (even in the before times). We are proactive about staying connected to one another despite not sharing the same physical space. Remote culture is real and we care about it—a lot. 

We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. 

On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. 

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.  

That’s why we exist. We help teams set up those conversations, allowing them to discover and embrace user insights. We currently do that by making it fast and easy to talk to customers, or potential customers, to help with product, design, or marketing decisions. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify. 

As a Billing Analyst, you’ll manage and carry out an assigned set of responsibilities to ensure timely billing and collections, and will deliver a smooth billing experience to our customers. The Billing Analyst will report to the Billing and Collections Supervisor.

• Handle Recruit & Hub project closures
• Prepare and send invoices to customers; manage void and credit note requests
• Review, research, and resolve customer billing queries in a timely manner
• Perform assigned duties independently and in accordance with established policies, working under minimal supervision
• Assist with end of month accrued revenue checks
• Partner within the team and across departments on special projects from time to time
• Internalize feedback and work to implement changes/improvements while providing direct and open feedback to others

• Bachelor’s degree or equivalent work experience
• 1+ years of experience in a Billing (or similar) role within a fast-paced environment
• Strong attention to detail
• Totally comfortable in G Suite and basic proficiency in Excel/Google Sheets
• Must be comfortable working in multiple systems and navigating customer vendor portals
• Works independently, has a strong sense of urgency, and an interest in solving new and interesting problems
• Ability to prioritize tasks with some direction from their manager
• Can effectively communicate (written and verbal) with colleagues and customers
• Candidates must be located in the United States and authorized to work without any Visa sponsorship.

• Experience working at a tech company and/or start-up is strongly preferred
• Familiarity with User Research

• Competitive Salary starting at $47.1K+
• Annual performance based bonus compensation
• Equity options
• 100% premium covered medical & dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 4 weeks of PTO to start + accrue an additional day each year of employment
• Unlimited wellness days. Sick? Doctors appointment? Mental health day? We’ve got you covered.
• Flexible, paid parental leave
• 401k with $200/month employer contribution
• $250 office setup stipend (in addition to computer provided)
• $50/month work from home stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays

We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship.