Billing & Collections Analyst, Large Casualty

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate's Guide .
Under broad supervision, responsible for handling variety of moderate to complex billing activities.
JOB DESCRIPTION:
Essential Duties & Responsibilities

• Performs a combination of duties in accordance with departmental guidelines:
• Manages and coordinates all activities by performing moderate to complex billings and manages service delivery with excellent customer satisfaction.
• Provides desk level training of peers.
• Assists with creation and updates of team procedures/training documents.
• Assists with billing projects providing requirements/testing for successful deployment.
• Analyzes data integrity to resolve reconciliation issues.
• Determines and initiates most effective action plan to resolve issues and disputes to support Collections and reduce past dues.
• Provides advice on billing matters to customers and consults with underwriting in the utilization of billing plans and methods.

Reporting Relationship
Typically Manager or above
Skills, Knowledge and Abilities

• Knowledge of billing, accounting, and collections.
• Good analytical and problem solving skills.
• Good organizational skills with the ability to manage multiple projects.
• Ability to work independently.
• Ability to exercise independent judgment and make sound business decisions effectively.
• Knowledge of Microsoft Office Suite as well as other business-related software.

Education and Experience

• Bachelor's degree in accounting or finance or equivalent work experience.
• Typically, a minimum of two years of experience in complex billing or insurance fields.

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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .