Billing & Collections Specialist

We are looking for a detail oriented and analytical specialist to assist the team with billing questions and receivables. Your will work closely with Zello's customers and internal teams to ensure that accounts are billed on time, and that payments are posted in a timely fashion.

• Maintain integrity of billing records by ensuring accuracy of data and processing internal requests for updates in a timely manner
• Verify that invoices agree to underlying customer contracts and sales orders
• Generate ad-hoc invoices as required
• Research, resolve and process customer claims/credits for invoices in conjunction with internal partners
• Investigate and resolve any billing discrepancies
• Review accounts with credit balances periodically and issue refunds or prepare large refunds for approval
• Analyze AR aging to identify overdue/delinquent accounts, prepare account statements, and contacts customers regarding overdue accounts and documents weekly collection activities
• Match customer’s payments to open invoices and reconcile discrepancies
• Ensure that the A/R process and system documentation remains current

• Minimum 1 year of related finance experience
• Ability to perform at high levels in a fast paced ever-changing work environment
• Strong organizational and time management skills
• Detail oriented, professional attitude, reliable, energetic
• Excellent oral and written communication skills
• Experience working with different departments outside of the accounting team (e.g. sales and revenue operations)
• Proactive approach to problem solving and ability to initiate and effect change
• Willing to learn new things, be open to challenges
• Growth mindset with an eagerness to grow and take on additional responsibilities in the Accounting Team
• Zuora experience is a plus