Billing Coordinator

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a Billing Coordinator to join our Cisco Partner Practice area. Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.

The TTEC Digital Cisco Partner Practice builds customizable, comprehensive contact center solutions with the help of our over 450 experts across 11 Cisco Specializations, manage on-premise services, optimize contact centers, perform cloud migrations, and improve existing technology investments to fuel the exceptional customer experience (CX) for our clients’ customers.

Role Overview

As a Billing Coordinator, working remotely in the Philippines, you will partner with TTEC Digital Account team members to create and sustain healthy client commercial experiences. This includes but is not limited to, tracking the adoption of the CX products sold into the account and ensuring the proper invoice is created for, distributed to, and paid by the client.

What You'll be Doing:

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Billing and Invoicing: 

• Review and approve billable hours
• Calculate and apply invoice credits
• Review and approve invoices
• Follow up on invoice payments 

Revenue forecasting management:

• Calculate and sustain revenue forecast for assigned accounts
• Administer Microsoft Dynamics Opportunities 

Service Reviews:

• Review, track, and report on platform statistics that have commercial implications. This includes but is not limited to HW/SW license consumption and resource consumption, billable hours, and pass through 3rd party services, etc.

What You'll Bring:

• 3+ years of experience working in customer billing support
• Proven experience in administrative roles, ideally within a commercial setting
• Top-notch organizational skills and attention to detail
• Excellent English verbal and written communication skills
• Solid command of Microsoft Office Suite, including Excel
• Experience using enterprise-class CRM or ERP systems (i.e. Salesforce, Oracle E-Business Suite, Microsoft Dynamics)

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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