Billing Coordinator

Job Description

As a Billing Coordinator at SmartRent, you'll play an important role in ensuring that our billing, cash application, and overall accounts receivable operations are functioning in an effective and efficient manner. You will be responsible for providing financial, administrative, and clerical services for our growing enterprise business in addition to outstanding customer service. This particular Billing Coordinator position has a special focus on managing our RMA and Warranty billing processes, along with assisting the team with general billing duties. You’ll report to our Manager, Accounts Receivable and join our small and nimble Accounts Receivable team in our Scottsdale, AZ headquarters.

Responsibilities

• Manage the Return Materials Authorization (RMA) process within our accounting/ERP software, NetSuite
• Monitor sales orders and prepare refunds and credit memos accordingly
• Manage the Warranty process within NetSuite including closing sales orders
• Enter invoices into various customer portals
• Assist teammates as needed with cash application duties, which includes applying daily customer payments and processing deposits in the form of checks and ACH transactions
• Coordinate with internal teams to ensure all necessary documentation is provided for billing purposes and potential customer inquiries
• Assist with other ad hoc special projects as needed to ensure overall accounts receivable operations are functioning effectively

Required Qualifications

• 2+ years of experience as a Billing Coordinator, Cash Application Specialist, or similar role within Accounts Receivable
• General understanding of basic accounting principles
• Process oriented and comfortable redirecting others who do not follow stated company processes and procedures
• Ability to work in a fast-paced, ever changing environment
• Excellent interpersonal and communication skills
• Dynamic, innovative, and problem resolution focused
• Excellent time management skills
• Proficient data entry skills

Preferred Qualifications

• Experience using NetSuite accounting/ERP software
• Experience using Salesforce
• Knowledge of invoicing portals
• Prior billing experience in construction, real estate, or SaaS tech industries

Note: This is a hybrid position with a minimum of 2-3 days in-office at our Scottsdale, AZ headquarters.

#LI-Hybrid