Billing Coordinator

Job Description

As a Billing Coordinator at SmartRent, you will play an important role in ensuring that our billing, cash application, and overall accounts receivable operations are functioning in an effective and efficient manner. You will be responsible for providing financial, administrative, and clerical services for our growing enterprise business in addition to outstanding customer service. This particular Billing Coordinator position has a special focus on monitoring our customer ticketing system, managing customer portals, and uploading invoices. You’ll report to our Manager, Accounts Receivable and join our small and nimble Accounts Receivable team.

Responsibilities

• Actively monitor, respond to and resolve SmartRent customers’ billing issues and questions within our ticketing system
• Enter customer invoices into various account payable customer portals and ensure the data in each portal is accurate and updated
• Review customer contracts and sales orders in our billing system
• Process all lien and insurance requests
• Learn and understand our current accounts receivable processes, including but not limited to, invoicing, credit memos, contract reviews, cash application, and Return-Materials-Authorization (RMA’s)
• Coordinate with internal teams to ensure all necessary documentation is provided for billing purposes and customer inquiries
• Assist with ad hoc special projects and other accounts receivable duties as needed

Required Qualifications

• 2+ years of experience as a Billing Coordinator, Accounts Receivable Specialist or similar role
• Experience working as part of a larger accounting team
• General understanding of basic accounting principles
• Process oriented and comfortable redirecting others who do not follow stated company processes and procedures
• Ability to work in a fast-paced, ever changing environment
• A customer service mentality and the ability to resolve a higher volume of customer requests
• Excellent interpersonal and communication skills
• Dynamic, innovative, and problem resolution focused
• Excellent time management and organization skills
• Proficient data entry skills

Preferred Qualifications

• Knowledge of Lien Waivers and Certificates of Insurance (COI)
• Experience using ticketing or task management software (Jira / Atlassian preferred)
• Experience with NetSuite / Salesforce

Note: This is a hybrid position with a minimum 2-3 days in-office at our Scottsdale, AZ headquarters

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