Billing Coordinator

Job Description

As a Billing Coordinator at SmartRent, you will play an important role in ensuring that our billing, cash application, and accounts receivable operations are functioning in an effective and efficient manner. You will be responsible for providing financial, administrative, and clerical services for our growing enterprise business in addition to outstanding customer service. Overall, this Billing Coordinator position has a special focus on cash application duties. You will report to our Manager, Accounts Receivable and join our small and nimble Accounts Receivable team.

Responsibilities

• Apply daily customer payments and process deposits in the form of checks and ACH transactions
• Manage the Return Materials Authorization (RMA) process within NetSuite
• Monitor sales orders and prepare refunds/credit memos accordingly
• Coordinate with internal teams to ensure all necessary documentation is provided
• Enter customer invoices into various account payable portals
• Process lien waiver and insurance requests
• Respond to and resolve clients’ billing issues and questions within our ticketing system
• Assist with ad hoc special projects as needed

Required Qualifications

• 2+ years of experience as a Billing Coordinator, Cash Application Specialist, or similar role
• Experience working in a manual billing environment
• General understanding of basic accounting principles
• Process oriented and comfortable redirecting others who do not follow stated company processes and procedures
• Ability to work in a fast-paced, ever changing environment
• Excellent interpersonal and communication skills
• Dynamic, innovative, and problem resolution focused
• Excellent time management skills
• Proficient data entry skills

Preferred Qualifications

• Experience using NetSuite accounting software
• Experience using Salesforce
• Prior billing experience in construction, real estate, or SaaS tech industries
• Knowledge of Lien Waivers

Note: This is a hybrid position with a minimum 2-3 days in-office at our Scottsdale, AZ headquarters

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