Billing Coordinator (Collections)

Job Description

As a Billing Coordinator at SmartRent, you will play an important role in ensuring that our collections and overall accounts receivable operations are functioning in an effective and efficient manner. This particular Billing Coordinator position has a special focus on collections responsibilities within the team. You will be responsible for providing financial, administrative, and clerical services for our growing enterprise business in addition to outstanding customer service. You will report to our Manager, Accounts Receivable and join our small and nimble Accounts Receivable team.

Responsibilities

• Interact with customers daily via phone and email to collect past due payments
• Assist customers with any invoicing disputes, inquiries, or reconciling payment history
• Respond to and resolve customer’s invoicing issues and questions within our ticketing system
• Review customer contracts as it relates to invoicing inquiries
• Prepare detailed accounts receivable status updates and reports related to collections activities
• Coordinate with internal teams on any contracts issues that prevent timely payments (ie.  ensure sales orders and project documentation is provided)
• Enter customer invoices into various account payable portals as needed
• Process all lien and insurance requests as needed
• Assist with ad hoc special projects as needed

Required Qualifications

• 2+ years of experience as a Billing Coordinator, Collections Specialist, or similar role in a business-to-business (B2B) collections environment
• General understanding of basic accounting principles
• Process and detail oriented
• Ability to work in a fast-paced, ever changing environment
• Excellent interpersonal and communication skills
• Dynamic, innovative, and problem resolution focused
• Excellent time management skills
• Proficient data entry skills

Preferred Qualifications

• Experience with NetSuite, Salesforce, or Jira software solutions
• Experience with Excel and GSuite

NOTE: Must be willing to work out of our Scottsdale, AZ headquarters on a hybrid schedule.

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