Billing Customer Service Specialist

Our downtown Chicago client is looking for a Patient Research Specialist for their billing department. This is a full-time, long term temporary position that offers sick time and PTO. A good candidate for this position will have the following skills. • Be proficient with Microsoft Excel spreadsheets and Word documents. • Be attentive to details. • Be experienced with Customer Service in an office setting (phone and in-person) • Be willing to take initiative and follow up on outstanding matters while monitoring your workload. • Be able to collaborate with a team or alone. • Be willing to assist team members in the completion of tasks. • Have some background of working in a medical environment (nice but not required) DUTIES • Organizing files and requesting additional documentation from multiple sources to complete a patient’s file. • Utilization of Microsoft Excel and Microsoft Word will be required to update spreadsheets, prepare letters, and capture information related to the status of the file. • Must be able to complete projects within the time allowed, be meticulous, be able to multitask, handle customer service inquiries both in person and by phone, always conduct themselves in a professional manner and be adept in following up on pending matters. • Must be able to work independently to complete assignments, as well as support the team members in completing large scale assignments within the time limit assigned to the project. • Will report to Management on the status of pending assignments and should also understand the importance of protecting the patient information. • Some understanding of the Health Insurance Portability and Accountability Act regulations and knowledge of working with Protected Health Information is helpful. #BPSCHI2 Job Types: Full-time, Temporary Pay: $19.00 per hour Benefits: • 401(k) • Health insurance • Paid time off Ability to Commute: • Chicago, IL 60604 (Preferred) Ability to Relocate: • Chicago, IL 60604: Relocate before starting work (Preferred) Work Location: In person